Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Guardian Protection Products, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Guardian Protection Products, Inc

      9900 Corporate Campus Dr Ste 2050 Louisville, KY 40223-5012

      BBB Accredited Business
    • Guardian Protection Products, Inc

      1400 Main St Unit 132 Clarksville, IN 47129-3110

      BBB Accredited Business

    Business ProfileforGuardian Protection Products, Inc

    Warranty Plans
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Guardian Protection Products, Inc. which is wholly owned by OnPoint Warranty LLC, as of 1/2023
    See all additional business information

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 192 Customer Reviews

    Customer Complaints

    642 complaints closed in last 3 years

    107 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/15/2024

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Guardian Protection Products offers extended warranty products for furniture retailers.

    Products & Services

    Furniture warranty administration of extended warranties sold by retail clients to end consumers. We do not sell direct to consumer.

    Business Details

    This is a multi-location business.

    Find a Location

    Guardian Protection Products, Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Guardian Protection Products, Inc

        9900 Corporate Campus Dr Ste 2050 Louisville, KY 40223-5012

        BBB Accredited Business
      • Guardian Protection Products, Inc

        1400 Main St Unit 132 Clarksville, IN 47129-3110

        BBB Accredited Business
      Location of This Business
      9900 Corporate Campus Dr Ste 2050, Louisville, KY 40223-5012
      BBB File Opened:
      2/21/2023
      Years in Business:
      46
      Business Started:
      1/14/1978
      Business Started Locally:
      4/6/2018
      Date of New Ownership:
      1/14/2020
      Business Incorporated:
      1/14/1977
      Accredited Since:
      8/15/2024
      Type of Entity:
      Corporation
      Alternate Business Name
      • Guardian Retail Protection Warranties
      Hours of Operation

      Primary

      M:
      8:00 AM - 9:00 PM
      T:
      8:00 AM - 9:00 PM
      W:
      8:00 AM - 9:00 PM
      Th:
      8:00 AM - 9:00 PM
      F:
      8:00 AM - 9:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Ms. Jennifer Breitenstein, CMO
      • Ms. Courtney Fields
      • Ms. Megan Woods, Director of Customer Experience, Guardian
      Contact Information

      Principal

      • Ms. Jennifer Breitenstein, CMO

      Customer Contact

      • Ms. Courtney Fields
      • Ms. Megan Woods, Director of Customer Experience, Guardian
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      642 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      192 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carmen N

      1 star

      11/08/2024

      These company is a joke, a scam! I purchase a loveseat and sofa for $7,000 and a warranty for $500. Within 5 mos of purchase they the leg rest shows a defect. Submitted a claim and was denied. 10 month later I submitted another claim for the head rest peeling and it was also denied! They denied the claim quickly by simply is saying is not covered. Read the reviews on this company before you buy it. They company can't be trusted!

      Guardian Protection Products, Inc Response

      11/11/2024

      We appreciate your feedback regarding your experience and understand your frustration with the denial of your claim. While we strive to provide comprehensive coverage to our customers, there are specific exclusions outlined in the protection plan terms that impact the eligibility of claims. We regret any confusion or inconvenience caused by the denial of this claim but look forward to assisting you with any future claims that meet the guidelines of your plan.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.