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Complaint Details
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Initial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We purchased a GE monogram refrigerator with installation and ******** membership in early September. We cancelled the order a few days later and asked for refund. The amount for the refrigerator was refunded within a week. However, the amounts of the installation and the ******** membership have been held up. From September 18, 2024 to October 18, I have called GE Store weekly to get the refund of $321.74. In every phone call, they put me on hold, and afterwards have to check with their finance department. The latest information I received is that it will take another 30 days to provide the refund. However, based on my conversation with them, I do not rely on their words and would like my refund ASAP. I really am baffled with how GE gives people the run around, while other successful business provides refunds instantaneously.
Business response
10/21/2024
Thank you for the opportunity to review complaint ID: ********
I'm sorry to hear of the frustrations this consumer has had with getting their refund.
He has informed us that the refund can be seen on his end now and the issue has been resolved.
Customer response
10/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** **********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
10/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 5/27/24 we purchased a GE Profile stove from *** ********* ** ********* ** ***** ********** Serial * ********* The stove was delivered on 6/5/24 in good condition but we were in the midst of a kitchen renovation so it was stored in the original box on a pallet in our garage until the renovation was complete. On 8/26/24 the stove was installed in our new kitchen. We immediately discovered that the stovetop burners did not work. No power whatsoever. After verifying that the 220 line and outlet were working correctly, we called the manager at *** ********* who instructed us to call GE customer service directly. We called GE. They opened a case and workorder for a service tech from ******** ********* ** ******* **** *** A technican arrived on 9/3/24 and found the stovetop working. He closed the workorder with no diagnostics. On 9/6/24 the stove stopped working again. We called GE who said a tech from Advanced Appliance would be out on 9/10. On 9/9 we called Advanced for an ETA. They said they did not have a workorder and to tell GE to contact a different repair company. We told this to GE. They sent confirmation # 072738630 They opened a new case with Dix Appliance but we would have to wait until 10/2/24 for a tech. The tech did diagnostics and found a bad control panel. He ordered the part. On 10/11/24, we called Dix Appliance. Per Bob, the part is in but they are waiting for approval to install from GE. On 10/17/24, we contacted GE. They say they are "negotiating" a price to install with Dix and may need to have a different repair company come out. Meanwhile we have a stove that works only when it wants to and often quits in the middle of a meal. It has NEVER WORKED reliably. We have been waiting 2 MONTHS for GE to fix this problem. We have someone with a part and they will not allow them to install it* ** **** ****** * **** * *** ********** *** *** ********* ******** ******* * ** ******* *** ** **** * ** ******** *Business response
10/18/2024
Thank you for the opportunity to review complaint ID: ********
I'm so sorry to hear of the trouble this consumer has had with their range.
I tried calling the consumer to discuss this further, but we had to leave a voicemail.
We will wait for a call back in hopes that we can resolve this consumer's concerns to their satisfaction.
Customer response
10/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a G E built in microwave oven that caught fire when I turned it on. I contacted GE Corporate and told them about the fire that could have done more damage had I not been in the kitchen.G E refused to assist me in replacing the built in oven.Business response
10/17/2024
Thank you for the opportunity to review Complaint ID# ******** 10/16/24.
I spoke with the consumer on 10/16/24. The fire in her microwave occurred in June of 2023. A service call was completed on 6/20/23 and the tech reported that the interior of the microwave had rust due to misuse and lack of cleaning. The consumer’s microwave is 17 years old. Despite the age, I offered to send the consumer a $100 Goodwill Certificate to go towards a new microwave. She refused the offer. I let her know I’d leave the case open for 2 weeks if she changes her mind. That is GE’s offer.
GE Consumer RelationsCustomer response
10/24/2024
Complaint: ********
I am rejecting this response because:
A representative from GE called me and first offered me $25.00 for the GE microwave fire. I have a GE built in wall oven and mucrowave that was part of a recall in 2007 according to US Consumer Product Safety Commission of which he was aware of. I was not notified of the potential for fire in both units and have stopped using my built in oven as well. I would like a replacement for both.
Sincerely,
******* ****Business response
10/25/2024
Thank you for the opportunity to review Complaint ID# ******** 10/16/24.
I spoke with the consumer on 10/17/24 and offered a $100 Goodwill Certificate, not $25. The $100 Goodwill Certificate can be put towards the purchase of a new microwave. Her current microwave is 17 years old. We will not replace the microwave at charge. This is our offer.
GE Consumer RelationsInitial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a GE clothes dryer in March of 2024. Since May we’ve had to have it repaired 3 times with the same issue happening over and over again which is the thermostat keeps overheating and melting causing the dryer to no longer heat. This last time the technician said the thermostat got so hot it melted which is a fire hazard. GE is wanting to throw more parts at the dryer but I’m done with it and I would like a refund. I’ve already bought another dryer and I just want my money back. I can’t take off work a 4th time to meet a repair technician at my house. It’s costing me time and money also causing us to be without a dryer for a week-2 weeks so we have to hang dry everything. I want a refund for the dryer and nothing else.Business response
10/24/2024
The complaint was submitted on 10/16/2024 and was assigned an ID of *********
GE Appliances has authorized a replacement for the consumer.
Customer response
10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,***** *****
***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a brand new GE stove in 7/2024. I have propane gas, so when I purchased the stove I asked for the stove to be converted to accommodate my propane. I was told I had to pay extra for the conversion. When the stove arrived, it had a conversion kit with instructions on how to convert the stove to work with propane. No other instructions were sent. I tried to convert the stove in Late August 2024. 4 out of 5 burners converted with no problem. However, when I went to tighten the 5th burner, the screw kept spinning. I then decided not to use the burner. I contacted GE the next day 8/29/24. An appt. was scheduled with Family first appliance for 9/3/24. I never herd from the company so I contacted them twice before I herd anything. I was told GE can't make appointments for the company and a new appt was scheduled. Family first came to inspect the unit on 9/17/24. They took pictures of their findings and said the conversion screw was over tightened. The burner was broken completely off. The broken part of the burner was only visible once the service guy opened the entire top surface of the stove. Technician said I would hear from GE in 24-48hrs. I never herd anything so I called GE and was told they didn't hear back from family first. After my 3rd call to GE I was told a part had been ordered to fix the stove and GE would call me with new info. Like every other time, I never herd from GE. When I called GE again, essentially I was told It was my fault and that I would have to take care of the repair. That wasn't acceptable so, I disputed that claim. GE then agreed to have another company come out to "repair" the stove. The new company asked for pictures and said I voided my warranty by installing the conversion screws. Now I am being asked to pay hundreds of dollars for a repair that I should've never been instructed to do. GE should've gave instruction for me to have a tech come and install the screws. Why would GE have me do something that would void my warranty?Business response
10/17/2024
Thank you for the opportunity to review complaint ID: ********
I'm sorry to hear of the frustrations this consumer has experienced with her appliance.
Although the issue is related to the install/LP conversion that she performed on the unit, we agreed to assist with a partial reimbursement to have the unit repaired. This was a gesture of good will only.
She declined our offer.
Customer response
10/18/2024
Complaint: ********
I am rejecting this response because:
I am rejecting this response because:
I spoke with ** ******* who is the program manager of consumer relations regarding my complaint. She stated that Ge doesn’t work with propane gas. My question then is why does GE sell conversion kits for People propane if they deal with it? Had I known this, I would’ve purchased a stove from ******* ** ******* also spoke to me in a nice condescending way. Insinuating that it should be common sense for me to not mess with gas. When in fact, if you look at the pictures I attached, you will see that the screws in the picture was the screws I had to remove and replace with the same size screws from the conversion kit. The screws are very short compared to where the gas line broke off. My point is that, it wasn’t anything in the kit that looked extremely dangerous. I’m just a customer who purchased a stove. GE are the professionals. If they thought it was something so dangerous for a customer to do, why would they send me the kit. I believe the stove was detective to begin with. GE should do the right thing in this situation. ** ******* also suggested that a plumber could’ve converted the stove. If GE doesn’t work with propane gas but sells a conversion kit that does work with propane, they should clearly put a warning sign on the packing letting customers who purchase a conversion kit that they have to have it installed by a professional. I was clearly not informed and that’s not my fault.
Sincerely,
**** *****Initial Complaint
10/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a GE washer and dryer set 1/2024, Mother board failed9/2024, and have spent the past three weeks trying to get it serviced UNDER WARRANTY. Have sent techs three times, still not working. Obvious lemon, my mother bought the same units one month prior and is having the same issue. Have spent HOURS on the phone between GE, HD, and their third party repair vendor. Finally spoke with the regional manager from HD today who said there were NO NOTES in their system from the MULTIPLE managers I have spoken with trying to get this resolved, and that there is nothing they can do since I didn’t purchase THEIR extended warranty. One manager actually said to me “I’m surprised you’re calling about a GE, we usually get these calls for other brands like Samsung… I’m sorry, so you are knowingly selling defective units and not standing behind the products you offer in store? Heard back from the repair company today that the part is on back order until at least NOVEMBER.Business response
10/17/2024
Thank you for the opportunity to review complaint id********* dated 10/17/2024.
Consumer has been contacted. We located the back ordered part and scheduled the consumer for service on 10/21/2024.
Please contact me if you have any additional questions regarding this matter.Initial Complaint
10/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I purchased a GE Fridge on June 3, 2024 that started having cooling problems in August 8, 2024. I contacted GE customer service and over a span of 3 weeks, there were 3 technicians, ordering 2 parts, and the sensor was replaced. [August 12 - confirmation number #*********; August 14 - confirmation number #*********; August 21 - confirmation number #********** case number #********]. A month later, the fridge was having the same problem of not cooling. I scheduled an appointment, which the technician did not show up for. I contacted GE customer service who told me to contact the technician directly. The technician showed up the next day and said the damper needs to be replaced and a part needs to be ordered that would take a week. It has been 2 weeks with no update and the technician cannot be reached. [October 2nd - confirmation # *********] Since this is an continued problem that is not being resolved, I'd like to request a replacement of the fridge.Business response
10/17/2024
Date: 10/17/2024
Will contact consumer to resolve through service or replacement.
***** *****
Customer response
10/17/2024
Complaint: ********
I am rejecting this response because:I will wait until I'm contacted and the issue is resolved by quality repair or replacement.
Sincerely,
****** ***Initial Complaint
10/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Friday, February 22, 2019 we purchased a GE French Door Bottom Freezer for $2159. Model ************ Serial Number ********. The unit had issues from the day it was delivered. On Thursday, February 28, 2019, the week it was delivered, I had to call for service. When you purchase a brand new appliance and it arrives with problems the unit should be replaced with a new one, not repaired. Here is a summary of the history and issues: • 2019 - The day the fridge was delivered the water and ice maker had a major water leak requiring repair. • 2020 - The water and ice maker stopped working all together. • 2021 - The fridge completely stopped cooling after only 2 years. We lost $750 worth of food. The dispenser control board, main control board and the compressor were replaced. • 2023 - The water and ice maker stopped working again and it was the dispenser control board that went out again for a second time. • 2024 - The fridge stopped cooling again. Another $750 worth of food lost. The main control board and the compressor have failed again. This fridge has been a lemon from day one. It should have been returned or replaced in the beginning. Not only was the original unit unreliable but the replacement parts have been just as bad since they have failed in short order too. I have spoken to GE Consumer Relations, the best they offer is a discount off retail price for a new fridge, however I discovered the discount off retail price GE is offering is the same price I would pay for the same model at Best Buy or Home Depot. I also spoke to a GE Consumer Relations Manager, but the best they could offer was a $100 rebate off the purchase of a new fridge which doesn’t come close to making up for all the issues and money. At this point I am looking for a refund or credit of the $2159 paid or a replacement fridge. I think that is a fair resolution as that doesn't include all the extra money we have spent on repairs and lost food.Business response
10/14/2024
10/14/2024
Will call consumer discuss possible prorated refund or exchange.
***** *****
Initial Complaint
10/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought the washer dryer combo unit end of June 2024, it stopped drying our clothes a month and a half later. We had 3 repairmen come out before they figured out the problem. The 4th repairman trip was them replacing the compressor and it was fixed for a little while. Not even a month later the same part is not working and the repairman that diagnosed this said GE is charging me $150 to have the repair done since it requires 2 employees to do it, they stopped paying for the second guys labor for the job. I want a refund and then to take this machine back since obviously it is going to continue breaking down! I haven’t even had it for 4 full months and only half that time it was working properly.Business response
10/15/2024
Thank you for the opportunity to review complaint id#******** dated 10/13/2024.
Consumer has been contacted. A new unit has been processed.
Please contact me if you have any additional questions regarding this matter.Initial Complaint
10/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Washer/Dryer combo quit working on July 15, 2023, I contacted GE using the phone# on my 1 year warranty. Washer was purchased July 31, 2023. They have sent 4 service men out to fix the machine and every person was not capable of doing the repair. We remodeled our bathroom to put this machine in. The 2nd service man said it needed moved to our garage as it would take more than a day to fix it. He ordered a part and we moved the machine to our garage. The part came to our home and he came a later to do the repair. After being in the garage approximately 10 minutes, he asymmetry if I could come out. He then told me he didn’t even know how to take it apart. We are into the month of August now. They kept telling me that none of the repairmen were notifying them that they could not do the repairs so there was nothing they could do for me because they needed documentation that it was not reparable. So they set up another appointment, with the same company that the repairmen didn’t know how to take the machine apart. Now we are into the middle of September. A&E repair. It was toward the end of September. I waited all day for them and he drove right past my house. He called and told me that my machine was out of warranty and I was going to have to pay for it. GE extended my warranty for another year but they did not tell the coty that they set u the appointment with. So he turned around and drove right past my house without stopping. It is now October 10th and I am still being told that they need to set up another service app. I am spending over $100 a week on the laundromat and I have a broken down $3000 washer in my garage. I have been more than patient and I also feel I should be reimbursed at least $100 a week since July 15, 2024.Business response
10/22/2024
Thank you for the opportunity to review Complaint ID# ******** 10/11/24.
I offered to refund the consumer in full for her purchase. She accepted.
GE Consumer RelationsCustomer response
10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
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Customer Complaints Summary
3,477 total complaints in the last 3 years.
1,275 complaints closed in the last 12 months.