Business ProfileforGE Appliances

Do not purchase a GE appliance after this review, dated 18 Nov, 2024. The company no longer manufactures or services appliances. GE, once a storied and impressive conglomerate, going back to its famous co-founder, Thomas Edison, was a well respected American manufacturer of consumer appliances, aviation innovations, and financial and healthcare services. Its former core principals of producing quality products and standing behind those products were legendary. No more. As of April of 2024, GE no longer exits as a company. There are phone numbers you can call for service on existing products, and new products purchased from dealers such as The Home Depot. But customer service is not GE, and the company that operates customer service for those products doesn’t care about the image of GE or its products, because it no longer exists. My wife and I purchased a new GE cooktop range and oven from The Home Depot in July of this year for my elderly mother. Sadly, we did so not having read the reviews. Apparently, a very common problem is the control panel on these particular products. And that is the problem we are having. The customer service won’t replace the product. They have sent a part to be replaced. However, the part to be replaced comes in two separate parts. In our case, one part was shipped, and has arrived. The technician arrived to install it, and discovered that it required the second part to function. Yeah, that’s how we found out. When we called Service again, they said they knew about the two parts, but that the second part was on back order, and would not ship until a week before Christmas. Totally unacceptable! My mother is 82, and her 86 year old husband is in early dementia and final stages of renal failure and has specific dietary requirements, for which she cannot use her appliances going on six weeks now. Customer service doesn’t care. They have specific methods to remedy issues, and will not ever do what is right. DO NOT BUY GE !!!!