55 Customer Reviews
Review from Troy D
1 star11/12/2024
Will never order a firearm from them again. So Slow! shipping is so slow. No customer service. It’s been 2 weeks now. no delivery yet.Review from Randy E
1 star01/29/2024
I ordered a firearm that they had advertised with a picture. When I received the firearm it was missing parts that they had advertised it came with. I contacted them and they said they would get back to me the next day. I waited nearly a week and finally called them and they said they send me a used part that wasn’t like the one advertised. I asked them for the other part needed and they told me to buy my own. Very rude and dishonest. I would highly advise not to buy any products from them.
TheGunDock.com Response
01/30/2024
and provide clarity on the situation. Regarding the firearm you ordered, it's important to clarify our adherence to federal laws, specifically ATF Final Rule 2021R-08F, which dictates the legality of certain firearm components, including stocks for AR pistols. At the time of your purchase, including a stock on an AR pistol was not compliant with this regulation. Our commitment to legal compliance and customer safety is paramount. We understand there was a misunderstanding regarding these regulations. However, our product listings and actions were in strict adherence to the law as it stood during your transaction. In our efforts to address your concerns and ensure your satisfaction, we offered an alternative brace. This item was not used; it was a new stock removed from an AR pistol in response to the brace law changes. This item was exactly as pictured in our original advertisement, which you had indicated you wanted. We believe there may be a contradiction in the claim about the item being different from the advertised one. To ensure full transparency, we will be posting the unedited audio of our phone conversation and the email correspondence on our blog at The Gun Dock Blog. This is to provide complete context of our interactions for your review and for the public. Please be assured that our staff maintained professionalism throughout all interactions. We are committed to resolving any misunderstandings and invite you to contact us directly for further clarification or discussion. We value our customers and are dedicated to providing accurate information and high-quality products. We look forward to the opportunity to resolve this matter to your satisfaction.Review from Peter Y
1 star02/22/2023
Ordered pistol,paid and provided FFL information as requested. 10 days later no gun,no update,no response. Sent several emails about shipping ETA ,no response. Sent email asking cancellation of my order,no response. Left voicemail,nothing. Trying to call,couple times they just hang up. Will contact my credit card company to step in. Avoid this business. Very disappointed.Review from Scott W
5 stars01/17/2023
I was worried about ordering, due to the negative reviews I had found, but I called to confirm item was in stock before ordering. I experienced no negative experience other than the automated answering machine hung up on me the first time I had called. But all in all, I received my muzzleloader quickly and at a good price. I felt I needed to leave a good review, especially after reading nothing but bad reviews.Review from Emily J
5 stars12/30/2022
Amazing customer service! The gun dock went above and beyond to make my buying experience exceptional.Highly recommend and will definitely be doing business with again. Order with confidence! Thanks Brad and BlakeReview from Laura N
5 stars12/29/2022
Clear instructions & communication. Quick shipping. We would do business with them again.Review from Bryan B
5 stars12/28/2022
Smooth transaction. Great Customer Service, professional and courteous. Best price on item I could find anywhere. TheGunDock Rocks!Review from Warren B
3 stars12/27/2022
Initial review. Will update when firearm is received. The firearm was listed at a fair price considering I could have gotten it cheaper with a 53 week lead time direct from the manufacturer, so no complaints there. The only issue so far is a slight lack of communication by which I mean slow response times. My local FFL did voice concerns regarding the difficulty in exchanging information to be able to have them ship a firearm to him through GunBroker.com. Otherwise no major issues and will update this review a later date.Review from Dave S
5 stars12/26/2022
Rock solid performance, they get the job done. Order with confidence.Review from Samuel S
5 stars12/25/2022
Item exactly as described. Shipping was very fast and reasonably priced.
Customer Review Rating
Average of 55 Customer Reviews
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