Business ProfileforJack Burford Chevrolet, Inc.

Took my 2021 Chevy Silverado in for a diagnostic test for a noise complaint on the rear braking system of the truck . I explained to the service manager the problem and she wouldn’t give me a chance to explain how it only made the noise while in reverse. I asked them to check the brakes and emergency brake . She later called me back with the issue being resolved by having the mechanic sand down my rear brake pads because they had uneven wear . Keep in mind the vehicle has close to 40k interstate miles . Pads were brand new still . So I paid my 147.00$ diagnostic fee and went on my way . The next time I drove the vehicle a couple weeks later the noise was still there so I did my part and looked at them myself immediately found the problem . It was a broke pad sensor . Replaced it problem fixed. Call Jack burford general manager and explained what I found and requested my money back he informed me that they never took the wheels off to look at it and that the service manager did not want run my bill up so they lied to me . And refused to give me my money back but offered 10% discount on my next service like I would ever go back. They openly admitted to slamming on my brakes to dislodge noise which could cause further damage . This is not how I would treat anyone. They took money without doing the due diligence and trying to figure out the problem and lied to a customer . I call that fraud .