Customer ReviewsforThe Advocate

This is my second complaint on this business. WE HAVE TAKEN THE SATURDAY AND SUNDAY PAPER FOR MANY YEARS. OUR SERVICE (DELIVERY) IS VERY POOR. EITHER WE DONT GET A PAPER AT ALL OR THE PAPER IS MISSING SECTIONS. JUST THIS PAST SUNDAY WAS THE LAST STRAW. THERE IS JUST NO WAY THAT IS ACCEPTABLE TO REPORT THESE MISSED PAPERS OR INCOMPLETE SECTIONS. THE ONLY RESPONSE IS "WE WILL CREDIT YOUR ACCOUNT" BUT THERE IS NO WAY TO VERIFY THIS IS EVER DONE. BESIDES, WE DONT WANT CREDIT, WE WANT THE PAPER DELIVERED. SO, AS OF TODAY I HAVE CANCELLED OUR SUBSCRIPTION. AND ALTHOUGH I DOUBT THIS WILL EFFECT THE NEWSPAPER, I ALSO WILL BE PUTTING A COMPLAINT WITH THE BBB AND SOCIAL MEDIA.

I have had reoccurring problems with delivery of the Advocate newspaper. Each time I call them and fill out the delivery issue form. I get told that I have access to the online newspaper. But, I don't want to read it online. I just want my newt. I paid for delivery 7 mornings a week. Please help me with this issue. I am tired of being told to read online and that they will credit that day. Really!!! Years ago, they would bring a paper out if the paper wasn't received. That ended and of course delivery fees continue to rise.

I'm having a lot of problems w/a guy by the name of **** ***** whom is suppose to delivery 2 Saturday papers & 2 Sunday papers...I paid in advance & have spoken to him & still I will only get one paper each day or none at all. .he was rude to me & said No one told him anything when in fact I've spoken to 4 different employees whom have said he got the message but, yet he is still mean to me. I'm a Senior Citizen & don't deserve this kind of treatment from **** ***** that is why I stopped getting the Times-Picayune 2 years ago cause of him...Can this be Solved?????

I have been a subscriber to the Advocate for over 40 years. On two seperate occassions, I was forced to cancel my subscription in the past 12 years because of multiple occassions where my complaints of non-delivery went unaddressed. I decided to give the Advocate a third "Strike Opportunity." in mid-2021. In July 2022, they are once again swinging at air. I have not received a newspaper since July 3, 2022. I have called and talked with a "Live" representative each missed day. I get the same answer that I will be credited for the skipped delivery and they will correct the issue with delivery. First off, I have no way of knowing if I am being credited or not, never received anything but their word. on July 6, I was told they were aware of a "Delivery-contractor" issue which interupted delivery... Funny, since I personally watched at 6:19am as the delivery guy, in a small white truck, with ADVOCATE written in large letters pass my home up and pitch a paper to my neighbors home just down the road from me! After over 40 years, and THREE calls in a row, I expect more than a promise of refund, and a lie about delivery problems. I pay for a service of 7 day a week home delivery. I get charged automatically by the Advocate through a direct bank draft when my payment is due. I look at this agreement as a contract between two parties to deliver a service for a fee, and it appears that one side of this contract is failing to upholding their end of the contract. This is just short of criminal in some contractural agreements.

This company keep littering my yard with newspapers I have not ordered/want. I contacted the several times to stop throwing newspapers in my yard. They refuse to stop. This is littering and I will be in contact with city that they be charge by there action. Enough is enough!