Business ProfileforTowMasters
Additional business information
In late March and while returning to Baton Rouge, Louisiana from a Kansas vacation, my daughter and I had the misfortune of colliding with a fully-inflated and mounted 14" tire outside of Shreveport, Louisiana.
While I didn't hit the tire head-on, the collision did blow out both of my SUVs left tires, hurled off of the interstate, and left it with considerable undercarriage steering and suspension damage. Two hundred miles from home
and stranded on the side of the interstate, the local sheriff's department called in Tow Masters of Bossier City, who recovered our SUV and brought it to their salvage yard for storage. Meanwhile, my daughter and I were given a ride back to Shreveport where we rented a car and completed our journey home. The next day, I drove back to Bossier City, located Tow Masters, and began the lenghthy process of negotiating the recovery of my SUV to a useful condition. TOW MASTERS WAS WONDERFUL TO DEAL WITH! I'm
used to having vehicle salvage companies try to rip-me-off at every possible juncture. Not
these folks. They were nice, understanding, compassionate, and HONEST!
The fees were reasonable, my vehicle had not been damaged or further abused, and I was allowed to retrieve my belongings, while I searched for a repair facility. (This is atypical in itself; as I'm used to having things stolen by salvage yard employees and our SUV was PACKED!) Tow Masters employees even went above and beyond the requirements of the situation in helping me to obtain reconditioned rims and in bringing those rims to the repair facility at no additional charge! Please allow me to give these folks my
HIGHEST RECOMMENDATION!
At-a-glance
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Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 4235 E Texas St, Bossier City, LA 71111-2927
- BBB File Opened:
- 7/6/2009
- Years in Business:
- 16
- Business Started:
- 4/1/2008
- Business Started Locally:
- 1/1/1984
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Royale Services, LLC
- Contact Information
Principal
- Mrs. Shirley Marcus, Co-Owner
Customer Contact
- Mrs. Shirley Marcus, Co-Owner
- Mr. Damian Marcus, Co-Owner
- Additional Contact Information
Fax Numbers
- (318) 747-7129Primary Fax
- (318) 747-7129
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
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