Business ProfileforPan American Power
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 17640 Hard Hat Drive, Covington, LA 70435
- BBB File Opened:
- 9/6/2007
- Years in Business:
- 37
- Business Started:
- 2/1/1987
- Business Incorporated:
- 2/1/1987
- Accredited Since:
- 8/30/2007
- Type of Entity:
- Corporation
- Number of Employees:
- 28
- Alternate Business Name
- Pan American Power Corporation
- Additional Contact Information
Fax Numbers
- (985) 893-4640Primary Fax
Website Addresses
- (985) 893-4640
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
William N.
1 star04/30/2024
Pan American Power Response
05/02/2024
Pan American Power is a Cummins dealer and our techs are trained.
Bill was present at this service call and signed all the service tickets.
Bill was not quoted parts because there were no parts used. He was simply billed for the annual service in which he was quoted and the additional time to troubleshoot his generator issue found at the annual service. Additional time to troubleshoot was all explained in detail in the service agreement the customer signed prior to the service visit.
The issue found was his gas pressure from CPE dropping to low and not allowing his generator enough fuel to start the generator. The issue was resolved when CPE came out and changed the gas meter.
Customer is now upset that he received a past due notice letting him know his account is delinquent and could be sent to collections.
Bottom Line is customer had repairs completed and was present at repairs. Then after getting a past due invoice notification and the possibility of his account being turned over to collections he has decided to file a complaint.
Pan American Power Response
05/02/2024
Pan American Power is a Cummins dealer and our techs are trained.
Bill was present at this service call and signed all the service tickets.
Bill was not quoted parts because there were no parts used. He was simply billed for the annual service in which he was quoted and the additional time to troubleshoot his generator issue found at the annual service. Additional time to troubleshoot was all explained in detail in the service agreement the customer signed prior to the service visit.
The issue found was his gas pressure from CPE dropping to low and not allowing his generator enough fuel to start the generator. The issue was resolved when CPE came out and changed the gas meter.
Customer is now upset that he received a past due notice letting him know his account is delinquent and could be sent to collections.
Bottom Line is customer had repairs completed and was present at repairs. Then after getting a past due invoice notification and the possibility of his account being turned over to collections he has decided to file a complaint.
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