Business ProfileforTops Appliances & Cabinetry

My elderly mother (93) had a problem with a refrigerator that was bought from Tops. It was only 5 years old and under warranty. I called Tops and of course, they did not have a serviceman trained to fix the problem. They told me I had to call ******* ****. After 2 days of fighting with ******* ****, I called Tops back and told them this was their problem, not mine. They finally gave me a good number to call for *********. ********* then gave me another repair service to come out. After all this going back and forth, it is the whole sealant/compressor that needs replacing in a 5 year old refrigerator. ********* is supposedly trying to find this 1 part needed. All the other parts are in. ********* said I had to wait 21 more days, after I gave them 10 days already, for them to find the part, then another 5 days to review if they cannot get the part whether they will give my mother another refrigerator. So over 2 months without a refrigerator. Really! I called Tops back asking if they could loan her something. This wonderful new owner of Tops said No. They could not. Again, Really! Please make people aware never to shop at Tops. The service is no longer there like in the old days and this new owner is terrible. I hope they start losing lots of business because of how they poorly handled problems, which was in reality, their problem! Terrible business and service at Tops. Beware!