Business ProfileforCole Air, Inc.
Additional business information
John “Brack” Cole – CEO and Founder
As the founder and CEO of Cole Air Inc. in Moss Bluff, Louisiana, John Cole has been dedicated to serving the HVAC needs of Lake Charles and surrounding areas since 1984. By building Cole Air Inc. from the ground up, he established a legacy of exceptional service, integrity, and expertise that has defined our presence in the local HVAC industry. With his deep understanding of residential construction and HVAC systems, John set the gold standard for quality and customer care in Calcasieu Parish and beyond. His commitment to solving the toughest comfort issues and delivering high-performance HVAC solutions has earned Cole Air Inc. the trust of homeowners and businesses throughout Moss Bluff, Lake Charles, Westlake, and Sulphur, LA. This commitment remains at the heart of everything we do.
Dustin Cole – Chief Innovation Officer
With over 25 years of experience in HVAC and building science, Dustin Cole continues the family tradition of quality and service as Cole Air Inc.’s Chief Innovation Officer. Based in Moss Bluff, LA, Dustin leads our team with a service-first approach, ensuring our commitment to solving complex residential and commercial comfort issues with meticulous attention to detail. Under Dustin’s leadership, we aim to improve comfort and energy efficiency for clients throughout the Lake Charles area, including Moss Bluff, DeQuincy, Iowa, and Vinton. By enhancing our capabilities and staying on the cutting edge of HVAC technology, Dustin helps ensure that every project meets the high standards our customers expect and deserve.
Donna Cole – Co-Founder & Director of Client Accounts
Since day one, Donna Cole has been a driving force in building Cole Air Inc. alongside her husband, John “Brack” Cole. Her dedication to customer care and attention to detail has been instrumental in establishing our reputation for reliable, quality service across Moss Bluff and Lake Charles. As Director of Client Accounts, Donna ensures that every customer interaction reflects our commitment to excellence, building long-lasting relationships with clients who trust Cole Air Inc. for their home and business comfort needs. Donna’s dedication and work ethic have shaped the values and customer-first approach that define Cole Air today.
Hannah Cole – Client Relations & Solutions Specialist
Since joining Cole Air Inc. in 2010, Hannah Cole has become an essential part of our team and an invaluable asset to our clients in Moss Bluff, Lake Charles, Westlake, and the greater Calcasieu Parish region. As our Client Relations & Solutions Specialist, Hannah brings warmth and expertise to every interaction, going above and beyond to make sure customers feel informed and valued. Her commitment to seamless, satisfying customer experiences strengthens our community ties and reinforces Cole Air Inc.’s reputation for excellence.
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Founded in 1984, Cole Air Inc. is a family-owned HVAC service provider based in Moss Bluff, Louisiana, dedicated to delivering reliable heating, ventilation, and air conditioning solutions to the Lake Charles area. Specializing in both residential and light commercial HVAC systems, Cole Air Inc. offers a range of services including installation, maintenance, and repairs. With a focus on enhancing indoor comfort and energy efficiency, the company serves communities throughout Calcasieu Parish, including Moss Bluff, Lake Charles, Sulphur, Westlake, and DeQuincy.
Our team is trained in HVAC and building science principles, helping to address complex comfort challenges, airflow issues, and energy concerns for our clients. Each project is approached with a commitment to detail and quality, ensuring that every installation or repair meets local climate demands and customer expectations. As a trusted local provider, Cole Air Inc. takes pride in maintaining long-lasting client relationships through a dependable service approach tailored to Louisiana’s unique climate needs.
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 620 Marilyn Rd, Lake Charles, LA 70611-3443
- BBB File Opened:
- 1/1/1998
- Years in Business:
- 40
- Business Started:
- 1/1/1984
- Business Started Locally:
- 1/1/1984
- Business Incorporated:
- 8/16/1996
- Accredited Since:
- 4/1/1999
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 45122 for this business, issued by Louisiana State Licensing Board For Contractors. The expiration date of this license is 4/20/2027.
These agencies may include:
Louisiana State Licensing Board For Contractors
600 North Street
Baton Rouge LA 70802
BBB records show a license number of 34535317D for this business, issued by Louisiana Secretary Of State. The expiration date of this license is 8/16/2025.These agencies may include:
Louisiana Secretary Of State
PO Box 94125
Baton Rouge LA 70804
Louisiana Mechanical Contractor’s License
EPA Section 608 Certification
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
Sales
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
Parts
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Additional Contact Information
Phone Numbers
- (337) 415-2660Other Phone
- (337) 415-2660
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
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