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            Business ProfileUpscale Tails LLC

            Pet Grooming

            Contact Information

            501 Rue Blanche

            Mandeville, LA 70448

            Visit Website
            (985) 502-2235

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            501 Rue Blanche, Mandeville, LA 70448
            BBB File Opened:
            1/24/2019
            Years in Business:
            16
            Business Started:
            7/31/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Mike Pratt, Owner
            Contact Information

            Principal

            • Mr. Mike Pratt, Owner

            Customer Contact

            • Mr. Mike Pratt, Owner
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Angela H

            06/10/2024

            I've been a customer for almost a year and had pretty decent service. I had to cancel a grooming appointment 1 day before service and was told I had to pay a $25 cancellation fee. I asked if the fee could be waived since I had never canceled last minute before. I was told by *****, "we have a business to run" so they did not waive the fee. I even mentioned that $25 is not worth losing a loyal customer. She still insisted that the manager would not waive the fee. I'm very disappointed that I had to write this review, but I believe in customer service and that fee is a small price to pay for loyalty and maintaining a business relationship. And to her comment about having a business to run, there could have been some type of courtesy extended to keep me as a customer even if it was just a free nail trim or something to show appreciation. I probably would've stayed if the treatment would have been accommodating and fair. I paid the fee immediately following that conversation with her, but I will take my business and my money to a company who values their customers more than $25 worth.

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