Business ProfileforPatio Drugs

My doctor sent Patio Drugs a prescription for a compound drug with a new strength. However, Patio Drugs dispensed the medication on the old prescription without asking me. I thought this was a problem with my doctor's prescription but after having visited my doctor last week, I found out that the prescription was correct. I called Patio drugs to refill it and asked why they dispensed the medication in a different strength than prescribed, they told me that the new prescription was on hold. I asked why, they said, "this is how we do it." Pharmacies, by law, have to counsel me about a new prescription. The lady I spoke with me started to yell on me and said, as a customer, I should know how their system works (that they keep the new prescription on hold when there are refills on the old one). Even though the strength is changed? Dispensing it on the old strength without consulting me? The lady screamed at me at said I was a difficult customer and I was being rude because I was asking these questions. I read some reviews on Yelp and some customers complain about similar issues. They are not supposed to treat customers like this and especially, when they are by law forced to consult the patients.

I complained about this company yesterday (case #: ********) and this is a complaint in addition to that. This new complain is related to this issue. I received the medication yesterday and realized that they only dispensed half of the amount (5 ml) prescribed for almost the same price ($110) that I used to pay for the full amount (10 ml for $125) without consulting me even though the prescription says refill at 10 ml. I called them and they said, this is what they usually do and they don't consult the patients even if the prescription says something else. And they also said that the double amount would have cost $220 which is not correct as my documents show (attached). I told them that I used to receive the full amount until spring 2022 for almost the same price ($125) but they said it must have been a mistake. I told them it cant be a mistake because $125 is the price I have been paying over the years for 10 ml. They insisted that this is the usual amount (5 ml) they always dispense and this is the usual price ($110). They also insisted that they don't need to consult the patients before dispensing half of the amount on the prescription. Please see the attached documentation that confirms my story. I have attached receipts from March 2017, May 2017, August 2017, April 2019, September 2020, and April 2021 all of which show that I paid $125 for 10 ml. In contrast, I paid $105 in October 2021 and May 2022, and $110 in November 2022 for 5ml. As you can see, the price for the double amount is not $220 as they claim and it was not a one time mistake. They simply decided to dispense half the amount for almost the same price without consulting me. This is illegal.