Business ProfileforThe Andover Companies

I am writing to you to complain about Andover Insurance Company. I represent the association who was insured with Andover. The policy number is SBP37055112. Andover posted a claim under our policy and record, on 5-6-2022, claim number ******** in the amount of $17,317.76. The story one condo owner from insured property raised a case against the association. At that time, we asked our attorney for advice. Our attorney recommended that we send our papers to Andover to see if we are covered for that case. The response from Andover was that we do not have any insurance coverage, and they sent us a note denying the claim.On 12/27/2023, we received a notice of nonrenewal from Andover. Since, that day, we have been working with our agent, ************************* and ***** Insurance Agency to obtain another insurance company who can insure our property. After four months, our agent could not provide a decent insurance policy for the property. Time has passed, and we tried to do business with three different agents to obtain insurance for the property. All agents told us there is a block on our association to obtain insurance, because Andover listed our property as high risk.This became high risk after Andover put their own expense of $17,317.76 as a paid claim from our policy. This was an additional claim done in error by Andover. This error caused our claims to increase. This error has caused us to work very hard to obtain insurance for the past five months. Till this day, we have contacted Andover by email and asked them to correct their mistake or to admit their error, in writing, so that we can have documentation to provide other insurance companies when the underwriters ask about our loss run.We have asked if they can continue insurance coverage until we are able to obtain insurance with another insurance company. According to our agent, *************************, they refused to do so. Today, we still have been without insurance for our property, which consists of 31 units in *******.