Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

OneUnited Bank has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • OneUnited Bank

      100 Franklin St Ste 600 Boston, MA 02110-1537

      BBB Accredited Business
    • OneUnited Bank

      3275 NW 79th St Miami, FL 33147-4619

    • OneUnited Bank

      3683 Crenshaw Blvd Los Angeles, CA 90016-4849

    • OneUnited Bank

      1495 N Wilmington Ave Compton, CA 90220-2412

      BBB Accredited Business
    • OneUnited Bank

      2343 Washington St Roxbury, MA 02119-3200

      BBB Accredited Business

    Business ProfileforOneUnited Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.38/5stars

    Average of 394 Customer Reviews

    Customer Complaints

    151 complaints closed in last 3 years

    55 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/24/2019

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    OneUnited Bank offers financial services nationwide including checking, savings and CDs, second chance checking accounts, and a secured credit card to help rebuild credit. The business also offers real estate secured lending (home loans, multifamily loans and CRE loans) in some areas.

    Products & Services

    Banking, Deposits, Real Estate Secured Loans, Home Loans, Multifamily Loans, Commercial Real Estate Loans, Secured Credit Card, Second Chance Checking Account (for people with ChexSystems records)

    Business Details

    This is a multi-location business.

    Find a Location

    OneUnited Bank has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • OneUnited Bank

        100 Franklin St Ste 600 Boston, MA 02110-1537

        BBB Accredited Business
      • OneUnited Bank

        3275 NW 79th St Miami, FL 33147-4619

      • OneUnited Bank

        3683 Crenshaw Blvd Los Angeles, CA 90016-4849

      • OneUnited Bank

        1495 N Wilmington Ave Compton, CA 90220-2412

        BBB Accredited Business
      • OneUnited Bank

        2343 Washington St Roxbury, MA 02119-3200

        BBB Accredited Business
      Headquarters
      100 Franklin St Ste 600, Boston, MA 02110-1537
      BBB File Opened:
      9/13/2018
      Years in Business:
      42
      Business Started:
      6/30/1982
      Business Incorporated:
      6/30/1982
      Accredited Since:
      4/24/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      100
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Business Management
      • Ms. Teri Williams, President & COO
      • Mr. Kevin Cohee, Chairman & CEO
      • Ms. Sherri Brewer, SVP/Chief Retail Officer
      • Mr. Robert Patrick Cooper, General Counsel
      • Ms. Cecilia Isaac, SVP/Chief Lending Officer
      • Ms. Kimmie Jackson, Senior Vice President
      • Mr. James Slocum, Chief Information Officer
      Contact Information

      Principal

      • Ms. Teri Williams, President & COO
      • Mr. Kevin Cohee, Chairman & CEO

      Customer Contact

      • Ms. Teri Williams, President & COO

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      151 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      394 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gina P

      5 stars

      11/20/2024

      Loving the experience that I am having with them so far.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.