Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Additional Information for Liberty Mutual Group

View full profile

This is a multi-location business.

Find a Location

Liberty Mutual Group has 963 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Liberty Mutual Group

      175 Berkeley St Boston, MA 02116-5066

      BBB Accredited Business
    • Liberty Mutual Group

      1260 A5 Bower Parkway Columbia, SC 29212

    • Liberty Mutual Insurance

      1333 E. Shaw Fresno, CA 93710

      BBB Accredited Business
    • Liberty Mutual Group

      1333 State Rd Eliot, ME 03903-1324

      BBB Accredited Business
    • Liberty Mutual Group

      310 E 96th St Indianapolis, IN 46240-3702

    Location of This Business
    175 Berkeley St, Boston, MA 02116-5066
    BBB File Opened:
    4/26/1931
    Years in Business:
    112
    Business Started:
    1/1/1912
    Business Incorporated:
    11/28/2001
    Accredited Since:
    4/26/1931
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.
    Type of Entity:
    Corporation
    Number of Employees:
    45000
    Alternate Business Name
    • State Auto Insurance
    • Safeco Insurance Company of America
    • Safeco Insurance Company of Illinois
    • Safeco Insurance Company of Indiana
    • Peerless Insurance Company
    • Peerless Indemnity Insurance Company
    • The Netherlands Insurance Company
    • Liberty Mutual Insurance Group
    • Liberty Mutual
    • America First Insurance
    • Colorado Casualty
    • Golden Eagle Insurance
    • Indiana Insurance
    • Liberty Agency Underwriters
    • Liberty Northwest
    • Montgomery Insurance
    • Ohio Casualty
    • Helmsman Management Services
    • Liberty International Underwriters
    • Liberty Mutual Surety
    • LMG Property
    • Summit Holdings Southeast
    • Liberty Mutual Group Asset Management Inc.
    • Liberty Mutual Insurance Company
    • Liberty Mutual Fire Insurance Company
    • LM Insurance Corporation
    • The First Liberty Insurance Corporation
    • Liberty Insurance Corporation
    • Liberty Insurance Underwriters, Inc.
    • Employers Insurance Company of Wausau
    • Wausau Business Insurance Company
    Business Management
    • Mr. Alan Schlosberg, General Manager, Service
    • Ms. Krista A. Young, Consultant
    • Mr. David Long, President & CEO
    • Ms. Darline Arias, Manager
    Contact Information

    Principal

    • Ms. Krista A. Young, Consultant
    • Mr. David Long, President & CEO
    • Ms. Darline Arias, Manager

    Customer Contact

    • Ms. Krista A. Young, Consultant
    Additional Contact Information

    Fax Numbers

    • (603) 422-7900
      Other Fax
    • (208) 344-0356
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Additional Business Information
    Government Actions
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    State of Minnesota Department of Commerce vs. LM Insurance Corporation

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    As of October 16, 2023, Liberty Mutual has agreed to pay approximately $7.7 million to 86,506 policyholders for auto and homeowner insurance policies as a result of an investigation by the Department of Commerce, which alleged that Liberty Mutual violated several state insurance regulation laws. The consent order involves Liberty Mutual Insurance Company and several other subsidiaries of Liberty Mutual that are licensed to do business in Minnesota. 

    Serving Area
    • MA
    • ME
    • NH
    • RI
    • VT
    Products and Services
    Car Insurance, Motorcycle Insurance, Personal Liability Protection, Homeowners Insurance, Renters Insurance, Condominium Insurance, Personal Liability Protection, Flood Insurance, Identity Fraud Expense Coverage, Commercial Insurance
    Referral Assistance
    • Massachusetts Division of Insurance
      1000 Washington Street
      Boston MA 02118
      Phone Number: 617-521-7794; 877-563-4467
      https://www.mass.gov/orgs/division-of-insurance
    Program Participation
    BBB Community Patrons
    BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

    BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
    Business Categories
    Insurance Companies

    Alert

    Please note that BBB does not handle complaints regarding the outcome of an insurance claim. 

    If your dispute is regarding the outcome of an insurance claim, you will need to contact your local Division of Insurance.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.