Business ProfileforLiberty Mutual Group
Current Alerts For This Business
If your dispute is regarding the outcome of an insurance claim, you will need to contact your local Division of Insurance.
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
As of October 16, 2023, Liberty Mutual has agreed to pay approximately $7.7 million to 86,506 policyholders for auto and homeowner insurance policies as a result of an investigation by the Department of Commerce, which alleged that Liberty Mutual violated several state insurance regulation laws. The consent order involves Liberty Mutual Insurance Company and several other subsidiaries of Liberty Mutual that are licensed to do business in Minnesota.
At-a-glance
Customer Complaints
2,642 complaints closed in last 3 years
800 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 175 Berkeley St, Boston, MA 02116-5066
- BBB File Opened:
- 4/26/1931
- Years in Business:
- 112
- Business Started:
- 1/1/1912
- Business Incorporated:
- 11/28/2001
- Accredited Since:
- 4/26/1931
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.
- Type of Entity:
- Corporation
- Number of Employees:
- 45000
- Alternate Business Name
- State Auto Insurance
- Safeco Insurance Company of America
- Safeco Insurance Company of Illinois
- Business Management
- Mr. Alan Schlosberg, General Manager, Service
- Ms. Krista A. Young, Consultant
- Mr. David Long, President & CEO
- Ms. Darline Arias, Manager
- Contact Information
Principal
- Ms. Krista A. Young, Consultant
- Mr. David Long, President & CEO
- Ms. Darline Arias, Manager
Customer Contact
- Ms. Krista A. Young, Consultant
- Additional Contact Information
Fax Numbers
- (603) 422-7900Other Fax
- (208) 344-0356Other Fax
Phone Numbers
- (617) 357-9500Other Phone
- (208) 375-4861Other Phone
Email Addresses
- Primary
- (603) 422-7900
Customer Complaints
2,642 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1,579 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Robbie P
5 stars10/11/2024
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