Business ProfileforNexamp
At-a-glance
Customer Complaints
88 complaints closed in last 3 years
42 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 101 Summer St Fl 2, Boston, MA 02110-1287
- BBB File Opened:
- 10/15/2008
- Years in Business:
- 16
- Business Started:
- 1/9/2008
- Business Started Locally:
- 3/10/2017
- Business Incorporated:
- 11/16/2007
- Accredited Since:
- 2/13/2019
- Type of Entity:
- Corporation
- Number of Employees:
- 180
- Alternate Business Name
- Nexamp
- Nexamp, Inc.
- Nexamp Solar, LLC
- Business Management
- Mr. Dan Clarke, Senior Vice President
- Mr. Will Thompson, Vice President/Co-Founder
- Contact Information
Principal
- Mr. Dan Clarke, Senior Vice President
- Mr. Will Thompson, Vice President/Co-Founder
Customer Contact
- Mr. Dan Clarke, Senior Vice President
- Additional Contact Information
Fax Numbers
- (617) 431-1440Other Fax
Phone Numbers
- (617) 431-1440Other Phone
- (207) 517-9988Other Phone
Website Addresses
- (617) 431-1440
Customer Complaints
88 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
87 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cheryl B
1 star11/12/2024
Nexamp Response
11/14/2024
Hello ******,
Were sorry to hear that your experience with Nexamp has not met your expectations. Our program is designed to help you save on your electricity costs by providing solar energy credits that offset your utility charges from ******************* (CMP).
As part of your subscription, youll receive two bills: one from CMP, reflecting your energy usage minus the credits applied, and one from Nexamp for those credits at your discounted rate. This two-bill system allows CMP to credit you for the power generated by your portion of the solar farm, while Nexamp bills you for those credits at a reduced cost. If your usage exceeds the credits generated by your share in a given month, CMP will bill you for any additional energy used.
To better track these credits, you can review the Allocated Generation section under Your Generation Details on your CMP bill. It is recommended that you look at the production periods that are listed on the Nexamp invoices. This reflects the dates that the electricity was generated on our solar farm. While they do not match the usage dates on your utility bill, it should help you better understand when they were used to reduce your electricity costs.
We understand your frustration and assure you that Nexamp is committed to delivering real savings to our subscribers. As a veteran-founded company, we proudly help thousands of customers in multiple states save on their energy costs each month. We will have a representative reach out to you directly to ensure your needs are met moving forward.
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