Business ProfileforBoston Orthopedic & Respiratory Equipment LLC

PART I NORMAL BUSINESS I started looking for a Vertical Platform Lift in MAY 8, 2024 . I found this company on the manufacturer's website (******) , called and requested to be contacted. Someone contacted me ( his name is SEVAL ), I sent some pictures where I wanted the lift to be installed and we agreed on the price . Paid for it on MAY ******* ( REMEMBER THIS DATE )Exchanged some phone calls and e-mails with SEVAL and on JULY ******* he told me that everything is all set . He sent me an email I will contact the installers .That was it, that is were the PART II started :PART II UNHUMAN BEHAVIOUR Please excuse my language, but you will understand why I call it UNHUMAN . I am on wheelchair and I NEEDED IT before the winter.From July ******* I waited for SEVAL to contact me about the date of installation . Try to call or text him but all I got in response was :1-I have been sick with COVID 1 week ( I told him , no problem, get better)2-my daughter was sick- 1 week ( I understand , I have a daughter too )3- I AM WAITING FOR A PART ??????On OCTOBER ****** I received a text I am waiting for the installers ...After that ... silence. Another lady called and texted me I will contact Seval and let you know ...Try to text and call again ( the lady too) , but nothing.Suddenly, without any notification, they put the money back on my credit card on OCTOBER 1****** ( REMEMBER THIS DATE TOO )??? So, paid for the lift on MAY ******* , returned my money on OCTOBER 1****** .... 5 MONTHS I never left a bad review on my life, but I think this company deserve it , especially this guy SEVAL ( he may be the owner , I think, since I was trying to complain , but no one cared )If anyone from the company will try to explain , I am telling you, I have emails, texts and phone logs... NO EXPLANATION NEEDED.