Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Interstate Towing, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Interstate Towing, Inc.

      1660 Westover Rd Chicopee, MA 01020-2819

      BBB Accredited Business
    • Interstate Towing, Inc.

      201 Charlton Rd Sturbridge, MA 01566

      BBB Accredited Business
    • Interstate Towing, Inc.

      63 Ramah Circle Agawam, MA 01001

      BBB Accredited Business
    • Interstate Towing, Inc.

      20 Clifton St. Westfield, MA 01085

      BBB Accredited Business
    • Interstate Towing, Inc.

      73 Windsor St West Springfield, MA 01089-3527

      BBB Accredited Business

    Business ProfileforInterstate Towing, Inc.

    Towing Company
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/15/2011

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to information provided by Interstate Towing, they offer towing and recovery services, specializing in tractor trailer towing services.

    Business Details

    This is a multi-location business.

    Find a Location

    Interstate Towing, Inc. has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Interstate Towing, Inc.

        1660 Westover Rd Chicopee, MA 01020-2819

        BBB Accredited Business
      • Interstate Towing, Inc.

        201 Charlton Rd Sturbridge, MA 01566

        BBB Accredited Business
      • Interstate Towing, Inc.

        63 Ramah Circle Agawam, MA 01001

        BBB Accredited Business
      • Interstate Towing, Inc.

        20 Clifton St. Westfield, MA 01085

        BBB Accredited Business
      • Interstate Towing, Inc.

        73 Windsor St West Springfield, MA 01089-3527

        BBB Accredited Business
      Location of This Business
      1660 Westover Rd, Chicopee, MA 01020-2819
      BBB File Opened:
      8/27/2003
      Years in Business:
      25
      Business Started:
      4/1/1999
      Business Started Locally:
      4/1/1999
      Business Incorporated:
      1/2/2004
      Accredited Since:
      3/15/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 30834 for this business, issued by Transportation Div., Dept.of Telecommunications & Energy

      These agencies may include:

      Transportation Div., Dept.of Telecommunications & Energy

      One South Station

      Boston MA 02110

      BBB records show a license number of HE-135430 for this business, issued by Massachusetts Department of Public Safety and Inspections

      These agencies may include:

      Massachusetts Department of Public Safety and Inspections

      1000 Washington St, Suite 710

      Boston MA 02118

      (617) 727-3200

      https://www.mass.gov/orgs/office-of-public-safety-and-inspections

      BBB records show a license number of US DOT 959045 for this business, issued by U.S. Department of Transportation

      These agencies may include:

      U.S. Department of Transportation

      1200 New Jersey Ave SE

      Washington DC 20590

      (202) 366-4000

      Type of Entity:
      Corporation
      Business Management
      • Mr. Jeremy Procon, President
      Contact Information

      Principal

      • Mr. Jeremy Procon, President

      Customer Contact

      • Mr. Jeremy Procon, President
      • Mr. Stephen Gonneville, Manager of Operations
      Additional Contact Information

      Fax Numbers

      • (413) 593-9111
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kevin H

      1 star

      09/25/2024

      Interstate towing in ********** towed my car off the mass pike. My 18 year daughter was driving it and rear ended a car. Luckily everyone was safe. In the process the tow driver lost the keys. When I went there the next day to get the vehicle they want to charge me $780 but dont care that the car now doesnt have key's. The price to have someone come out and make a new key is $330. I just feel that they should adjust the price for losing the keys. The next day I called to try to resolve this and they said to give them $600 and the title of my car so they can scrap it and I said absolutely not. So now they put me in contact with the general manager a man named Steve which apparently is out of the country and or state so I can only leave a voicemail . and meanwhile, my car is still sitting there racking daily charges and I still cannot get the car because there are no keys Also my Daughters dorm key was lost which is $100 replacement fee and my home key. I feel like Im being bullied and took an advantage of and when I went to the business, one of the big tow truck driver stands up starts talking loudly to try to intimidate me.

      Local BBB

      BBB Serving Central and Western MA and Northeastern CT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.