Business ProfileforDoor Systems, Inc.

Name: Door Systems, Inc.
Address: 120 Alexander Street, Framingham, MA, 01702-8722, USA
Telephone: (508) 875-3508

Garage Door Repair

HeadquartersMulti Location Business

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Additional Info:

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Contact Information

120 Alexander Street

Framingham, MA 01702-8722

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(508) 875-3508

Business hours

Closed

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Overview

Door Systems, Inc. provides commercial and residential services for repair problems with garage doors, rolling steel products, openers, dock equipment, entry doors, and related products. The company states that emergency service is offered and after hours and weekend service personnel are available.

Products & Services

Garage Doors, Overhead Doors, Rolling Curtains & Grilles, Opener Systems, Dock Equipment, Entry Doors, Door Parts, Awnings, Garage Organizers

Business Details

This is a multi-location business.

Headquarters

120 Alexander Street, Framingham, MA 01702-8722

BBB File Opened:

3/5/2004

Years in Business:

Business Started:

1/1/1962

Business Incorporated:

1/2/1974

Accredited Since:

3/5/2004

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Number of Employees:

Alternate Business Name

JGS Overhead Door Systems
Caspersen Door Systems
Mortland Door Systems
Champlain Door Systems
Norwood Door Systems
All Cape Door Systems
Coles Door Systems
A-1 Overhead Door Systems
Door Systems Metro Boston
Middlesex Door Systems
DSI North Door Systems

Hours of Operation

Primary

M:: 8:00 AM - 5:00 PM
T:: 8:00 AM - 5:00 PM
W:: 8:00 AM - 5:00 PM
Th:: 8:00 AM - 5:00 PM
F:: 8:00 AM - 4:00 PM
Sa:: 8:00 AM - 12:00 PM
Su:: Closed

Business Management

Mr. Bernard Udell, Manager
Mr. Lars A. Niit, President

Contact Information

Principal

Mr. Bernard Udell, Manager
Mr. Lars A. Niit, President

Customer Contact

Mr. Lars A. Niit, President

Additional Contact Information

Fax Numbers

(508) 626-2052
Primary Fax
(603) 426-5255
Other Fax

Phone Numbers

(781) 270-5066
Other Phone
(800) 545-3667
Other Phone

Website Addresses

Customer Complaints

1 Customer Complaints

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Most Recent Customer Complaint

02/10/2022

Complaint Type:: Service or Repair Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

The original garage door operator was installed on 09.17.2021 but the following day 09.18.2021, the door was opening halfway. The myQ app indicated it was an alignment sensors error. I emailed the company about this as well as sent pictures. The technician came back on 09.21.2021 and installed a new one and said that there was nothing wrong with the sensors. He said it was easier to install a new one versus trying to diagnose the issue. Now 4 months later, the garage door is not working again, the door is opening halfway and when I try to close it, the lights would blink, and the operator would beep. The technician came back on 01.21.2022 and reset the limits and force. That night, the same issue happened so I called the company, and they sent another technician out on 01.28.2022. The technician reset the force and oiled the door. The issue has not resolved so I called the company to have the technician come back to diagnose and fix the issue. The appointment was scheduled for 02.04.2022, however, I received a voicemail from the company that they will not be sending out another technician and there is nothing else they can do on their end and to call an electrician. I called Lift Master support and explained the issue and they said that they would need to diagnose the issue with the technician. I called the company back on 02.07.2022 to have them schedule a technician to come back to the house to diagnose the issue with Lift Master. They were going to call me back to schedule another appointment. I have not heard back from the company and am basically left with a garage door operator that does not work.

Customer Reviews

3 Customer Reviews

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Most Recent Customer Review

Kent H

05/13/2024

We experienced an exorbitant invoice for one-half hour service call to repair a broken cable on our garage door. The technician was on premise for 1/2 hour replacing the operating cable (cost: $34.02); lubrication of rollers and hinges ($7.76); $2.92 St. Albans Town tax? The direct labor charge was $175, which we found excessive ($350 an hour). They will not come out without a credit card number and we were not told of the hourly rate beforehand. A call elicited that if the call was 20 minutes, the charge would have been $150, and that training was $400,000 to train the technician to perform these repairs. He did a good job, and the door now operates great - thus two stars. We feel customers should be informed in advance of the hourly rate.

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Find a Location

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Business ProfileforDoor Systems, Inc.