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Additional Information

Additional Information for Talbots

View full profile

This is a multi-location business.

Find a Location

Talbots has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Talbots

      1 Talbots Dr Hingham, MA 02043-1551

      BBB Accredited Business
    • Talbot's, Inc.

      1025 Industrial Park Dr Ste 560 Smithfield, NC 27577

    • Talbots

      1201 South Main St. Walnut Creek, CA 94596

    • Talbots Inc.

      1862 Breton Rd SE Grand Rapids, MI 49506-4869

    • Talbots

      194 E Winchester St Salt Lake Cty, UT 84107-7211

    Headquarters
    1 Talbots Dr, Hingham, MA 02043-1551
    BBB File Opened:
    8/29/1988
    Years in Business:
    77
    Business Started:
    1/1/1947
    Business Incorporated:
    10/23/1988
    Accredited Since:
    8/29/1988
    Type of Entity:
    Corporation
    Number of Employees:
    11600
    Alternate Business Name
    • The Talbots, Inc.
    Hours of Operation

    Primary

    M:
    10:00 AM - 9:00 PM
    T:
    10:00 AM - 9:00 PM
    W:
    10:00 AM - 9:00 PM
    Th:
    10:00 AM - 9:00 PM
    F:
    10:00 AM - 9:00 PM
    Sa:
    10:00 AM - 9:00 PM
    Su:
    11:00 AM - 6:00 PM
    Business Management
    • Ms. Nancy B. Sargent, Senior Manager
    Contact Information

    Principal

    • Ms. Nancy B. Sargent, Senior Manager

    Customer Contact

    • Ms. Keitha Kelly, Manager of Customer Support
    Additional Contact Information

    Fax Numbers

    • (865) 558-6525
      Other Fax

    Phone Numbers

    Website Addresses

    Serving Area
    • AK
    • AL
    • AR
    • AS
    • AZ
    • CA
    • CO
    • CT
    • DC
    • DE
    • FL
    • GA
    • GU
    • HI
    • IA
    • ID
    • IL
    • IN
    • KS
    • KY
    • LA
    • MA
    • MD
    • ME
    • MI
    • MN
    • MO
    • MS
    • MT
    • NC
    • ND
    • NE
    • NH
    • NJ
    • NM
    • NV
    • NY
    • OH
    • OK
    • OR
    • PA
    • PR
    • RI
    • SC
    • SD
    • TN
    • TX
    • UT
    • VA
    • VI
    • VT
    • WA
    • WI
    • WV
    • WY
    Refund and Exchange Policy
    • The business states:
      If for any reason you are not happy with your Talbots or Haven Well Within purchase, we will accept returns and exchanges of ticketed, unworn, unwashed, or defective merchandise, and unopened, unused products such as fragrance, candles, etc. with a valid receipt within 60 days of purchase. Merchandise purchased as Final Sale cannot be returned or exchanged.

      Talbots Retail stores & our Distribution Center (returns by mail) can only accept returns of merchandise purchased from Talbots Retail stores, online, or phone orders.
      Talbots Outlet stores can only accept returns of merchandise purchased from Talbots Outlet stores.

      Returns or exchanges made within 60 days will be credited to the original selling price (minus any credits received), to your original form of payment, unless a merchandise credit is preferred. If the original form of payment was a gift card or the merchandise being returned was received as a gift, the method of refund will be a merchandise credit. If your original form of payment was cash or a check, a corporate check may be issued within 7-10 business days, unless a merchandise credit is preferred.

      Merchandise credits have many benefits: they never expire, our associates (in our stores and ordering through our catalog) will be able to look up your balance, and your balance will be printed on your store receipt or is viewable at check-out on talbots.com. Merchandise credits are unable to be used to purchase Talbots and Haven Well Within Gift Cards.

      If you do not have a receipt and/ or we are unable to locate a record of your purchase, but the merchandise is still ticketed and returned within 60 days as indicated above, a merchandise credit may be issued for the current selling price, including all applicable discounts and promotions. Valid Government-Issued identification is required for returns and exchanges made without a receipt.

      Talbots and Haven Well Within Gift Cards are for merchandise purchases only and are unable to be used to purchase other Talbots or Haven Well Within Gift Cards. Gift Cards can be redeemed at any Talbots store, online at talbots.com, or by calling 1.800.825.2687. Gift Cards do not have an expiration date, are not returnable, in whole or in part, and cannot be redeemed or exchanged for cash or check (except as required by law), or used as a credit for payment of a Talbots Credit Card.

      EASY RETURNS AND EXCHANGES
      Returns and exchanges are subject to our return policy [link].

       

      To Make a Return:

      Fill out the Return Form enclosed with your package or include your original store receipt.
      On the Return Form, please enter the return reason code in the space provided to the left of each item returned.
      For safety reasons, please ensure there are no pins/staples left on any merchandise or in your return package.
      Please enclose the Return Form with your return in a securely wrapped package.
      Attach the prepaid return label that came with your order to the package. Please note that a shipping and handling fee of $8.95 will be deducted from your refund. Need a label? Click here to print one.
      Give it to your postal carrier or ship it USPS. The pre-paid shipping label can be used only on packages returned from a U.S. address. You are not required to use the pre-paid label. You may label the package yourself and ship it, pre-paid and insured, using the shipping provider of your choice to:

      TALBOTS RETURNS
      1901 East State Road 240
      Greencastle, IN 46135-7825

      Please include the Return Form enclosed with your package (noting reason for return on the back), or your original store receipt. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable."
    Referral Assistance
    • United States Federal Communications Commission, Consumer Inquiries and Complaints Division
      445 12th Street S.W.
      Washington DC 20554
      Phone Number: 888-225-5322; TTY 888-835-5322; ASL Videophone 844-432-2275
      Fax Number: 866-418-0232
      https://consumercomplaints.fcc.gov/hc/en-us
      fccinfo@fcc.gov
    Program Participation
    BBB Community Patrons
    BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

    BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
    Business Categories
    Clothing, Internet Services

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