We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Talbots has 47 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Talbots

              1 Talbots Dr Hingham, MA 02043-1551

              BBB Accredited Business

            • Talbot's, Inc.

              1025 Industrial Park Dr Ste 560 Smithfield, NC 27577

            • Talbots

              1201 South Main St. Walnut Creek, CA 94596

            • Talbots Inc.

              1862 Breton Rd SE Grand Rapids, MI 49506-4869

            • Talbots

              194 E Winchester St Salt Lake Cty, UT 84107-7211

            Business ProfileTalbots

            Clothing
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            1 Talbots Dr

            Hingham, MA 02043-1551

            Get Directions
            Visit Website
            (800) 825-2687

            Business hours

            10:00 AM - 9:00 PM
            Business Hours
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            11:00 AM - 6:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.04/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            93 complaints closed in last 3 years

            41 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/29/1988

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Talbots is a leading specialty retailer and direct marketer of women’s classic clothing, shoes and accessories. Talbots offers an array of timeless wardrobe options to flatter women of all shapes and sizes.

            Business Details

            This is a multi-location business.

            Find a Location

            Talbots has 47 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Talbots

                1 Talbots Dr Hingham, MA 02043-1551

                BBB Accredited Business

              • Talbot's, Inc.

                1025 Industrial Park Dr Ste 560 Smithfield, NC 27577

              • Talbots

                1201 South Main St. Walnut Creek, CA 94596

              • Talbots Inc.

                1862 Breton Rd SE Grand Rapids, MI 49506-4869

              • Talbots

                194 E Winchester St Salt Lake Cty, UT 84107-7211

              Headquarters
              1 Talbots Dr, Hingham, MA 02043-1551
              BBB File Opened:
              8/29/1988
              Years in Business:
              77
              Business Started:
              1/1/1947
              Business Incorporated:
              10/23/1988
              Accredited Since:
              8/29/1988
              Type of Entity:
              Corporation
              Number of Employees:
              11600
              Alternate Business Name
              • The Talbots, Inc.
              Hours of Operation

              Primary

              M:
              10:00 AM - 9:00 PM
              T:
              10:00 AM - 9:00 PM
              W:
              10:00 AM - 9:00 PM
              Th:
              10:00 AM - 9:00 PM
              F:
              10:00 AM - 9:00 PM
              Sa:
              10:00 AM - 9:00 PM
              Su:
              11:00 AM - 6:00 PM
              Business Management
              • Ms. Nancy B. Sargent, Senior Manager
              Contact Information

              Principal

              • Ms. Nancy B. Sargent, Senior Manager

              Customer Contact

              • Ms. Keitha Kelly, Manager of Customer Support
              Additional Contact Information

              Fax Numbers

              • (865) 558-6525
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              93 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/02/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Date of transaction: online 9/6/24 $283.50 less $50 order discount, less $25 reward coupon, with a total of $208.50 pd to Talbots I ordered three pairs of shoes Moccasins $139 kept, loafers $64.50 returned, Sneakers $80 canceled by Talbots - out of stock. I used a Talbots gift card of $150.00 and the remainder on Talbots credit card ($58.50). Talbots can't seem to return the money for the canceled shoes (sneakers) which I paid $80 for. I called Talbots and got the run around; was transferred and spoke with 6 different people. I went into the store and spoke with an employee on the phone and was on the call for 1 1/2 hours with no resolution. Someone was supposed to call me yesterday (10/1/24) or today (10/2/24). I haven't heard from anyone. $21.50 was returned to the Talbots gift card which is much less than the amount that I was charged for the sneakers. I would like the correct amount of money returned to me and this frustrating situation remedied.
              Read More
              Read 92 More Complaints

              Customer Reviews

              24 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Katie J

              08/05/2024

              My complaint and experience is exactly the same as ones mentioned before. Be aware of Talbots express shipping. It does not work and is just shy of a scam. The order page states "arrives by" when you place your order and choose Express shipping. I often use this option but have found that the items do not arrive by this date but rather several days later. When you call or chat with Talbots about this they say that it is only an estimate and they refer you to their shipping policy page. This is not mentioned at all when you place your order and spend an extra $18.95. If the order contains multiple items they will often ship one item with express shipping and the remainder of the order with the slowest ground shipping. When you inquire and tell the customer service representatives about this they refuse to reverse the express shipping charge and refer you to their shipping policy page instead of agreeing to honor the "arrive by date". I am a 30 year premier Talbots card holder and I am severely disappointed with their latest practices. Hopefully the BBB can help resolve this dishonest unacceptable practice.
              Read 23 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.