Business ProfileforLePrevost Plumbing, Heating & Cooling

My wife and I reached out to LeProvost to inquire about installing split systems in our new home because our energy bill during our first winter was close to $750+/month to heat using the system that was here when we moved in (12/2021). A representative from the company came to our home and told us that split systems would effectively heat each room in our home that they were installed in during the the winter and keep rooms cool in the summer and would lower our energy costs. He also advised us on the type of split systems we would need to do this properly. We hired the company and got 3 split systems were installed (daughters bedroom, my bedroom, and in the living room). As the weather has gotten colder over the past month, the split systems have not worked effectively. It has been very cold in our bedrooms and this has been particularly concerning because my 3 year old daughter has severe asthma so she needs a bedroom that is not too cold. My wife reached out to the company and a rep came over and told us that the systems had not been installed correctly. I then reached out asking for this to be fixed. The owner of the company came over to my home this morning told us that the systems were installed correctly and the split systems were not meant to heat the rooms on their own. He said they will only work effectively if used in conjunction with our current unit, which is not what we were told prior to purchasing the units. My wife and I purchased specific units, because we were informed by their representative that they would be effective in properly heating each room they were installed in specifically considering how cold it typically gets during the winter time in our area. In addition, the owner who come over our home today was rude and argumentative. He raised his voice on numerous occasions which frightened my daughter. When I asked him to leave my home, he did not immediately do so, but rather continued talking and took his time before finally leaving.