Business ProfileforEnos Home Oxygen Therapy, Inc.

When making the appointment I asked about billing and I was told I would have to check back for details. On 8/9/24 I went to pick up my CPAP machine. When asked about the billing again, I was told I had to call them for details. I asked if I could return it/ get a refund, and I was told I could return it if it didn't work. I was given no paperwork regarding billing/return policies. I was asked to sign a signature pad and when I asked why, I was told it was just because I was picking it up. I tried using it for about a week and a half. I woke up to breathing in water, and had chest pains the entire time. I then got a sinus infection and that's when I called to return it. The machine was picked up. When I asked about billing I was told that the bill was sent out as soon as I picked it up. When I expressed how unhappy I was with all of this, I was told to call back when I got the bill, and she would see what she could do. After multiple voice mails left over a week, I finally got to speak with someone, and she told me there was nothing she could do. I asked to speak to a supervisor and she said there was none. She said she would speak to the patient services advisor and call me back. When I asked to speak with her directly, I was told I couldn't. I have yet to hear back from anyone. I was also told that people never return the machines, so she didn't know what to tell me. I paid the bill, because I don't trust that they wouldn't put it into claims while I was waiting to speak with someone. I never received any documentation on billing or returns. I never received any information at all on how the billing process worked, and if I hadn't called several times, I would never have gotten any information. Had I known any of this, I would not have taken the machine home.