Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Benchmark Senior Living, LLC has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Benchmark Senior Living, LLC

      201 Jones Rd Ste 300 North Waltham, MA 02451-1618

    • Edgehill

      122 Palmers Hill Rd Stamford, CT 06902

    • Benchmark Senior Living, LLC

      280 Newtonville Ave Newtonville, MA 02460-2038

    • Benchmark Senior Living, LLC

      126 Smith St North Waltham, MA 02451-1300

    • Benchmark Senior Living, LLC

      421 Bolton St Marlborough, MA 01752-3921

    Business ProfileforBenchmark Senior Living, LLC

    Assisted Living Facilities
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Benchmark Assisted Living offers comprehensive retirement living options, including independent living, assisted living, memory care, and skilled nursing care, as well as respite care and short term stays.

    Business Details

    This is a multi-location business.

    Find a Location

    Benchmark Senior Living, LLC has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Benchmark Senior Living, LLC

        201 Jones Rd Ste 300 North Waltham, MA 02451-1618

      • Edgehill

        122 Palmers Hill Rd Stamford, CT 06902

      • Benchmark Senior Living, LLC

        280 Newtonville Ave Newtonville, MA 02460-2038

      • Benchmark Senior Living, LLC

        126 Smith St North Waltham, MA 02451-1300

      • Benchmark Senior Living, LLC

        421 Bolton St Marlborough, MA 01752-3921

      Headquarters
      201 Jones Rd Ste 300, North Waltham, MA 02451-1618
      BBB File Opened:
      6/30/2008
      Years in Business:
      27
      Business Started:
      6/16/1997
      Business Incorporated:
      6/16/1997
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      6000
      Alternate Business Name
      • The Commons In Lincoln
      • Robbins Brook Alarm
      • Atruim Faxon Woods
      • Cabot Park Village
      • The Falls at Cordingly Dam
      • Benchmark Senior Living at Waltham Crossings
      • Benchmark Senior Living at Leominster Crossings
      • The Commons in Lincoln
      • Tatnuck Park at Worcester
      • Benchmark Senior Living at Robbins Brook
      • The Branches of Marlboro
      • The Branches of Framingham
      • Benchmark Senior Living at Shrewsbury Crossings
      Business Management
      • Ms. Susan Loiurio, Director
      • Mr. Thomas H Grape, Founder
      Contact Information

      Principal

      • Ms. Susan Loiurio, Director
      • Mr. Thomas H Grape, Founder

      Customer Contact

      • Mr. Thomas H Grape, Founder
      Additional Contact Information

      Fax Numbers

      • (781) 489-7200
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose the right assisted living facility

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Craig M

      1 star

      06/19/2024

      Entirely, 100% unprofessional.First the process. (1) Send us your resume! (2) Now, tell us succinctly everything that was on that resume and (3) When you show up for the interview, they hand you a bunch of pages on which you should put your contact info, your education and employment history, your references, and oh yeah the "we won't use this info for hiring purposes' page. So I had to give them all of my info THREE times. ((The hiring 'manager' said they never get that info., that's another story))I applied on Sunday. On Monday, they contacted me and told me to interview sometime Wednesday. I got a message on Tuesday reminding me. I got one Wednesday morning, reminding me, Then I got one 2 hours before the interview, asking me to confirm. I got to the interview on time.First warning: I m told a certain manager normally does this but he's not in today(?!) so some subordinate is going to interview me. Wait no, they offered the position to someone else, YESTERDAY.. So I confirmed my presence, was warned 3 times and confirmed, I spent gas and I WAITED a half-hour in the lobby past my 'be here or else' time and there is no more job! Soem thing you could have called to tell me yesterday!Who in their right minds decides to giver as position when there are still people to interview? I not only didn't get the job, but I'm out the cost of gas. I spent 90 minutes driving and sitting on my rear end and spent over $7 in gas for a 1-minute rejection they could have just spent 20 seconds on a phone call for?!?!?!

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.