Poirier Sales & Service Corporation is engaged in the sale, service and repair of major appliances including stoves, refrigerators, freezers, washers, dryers and microwaves wall ovens, cook tops, air conditioners we also service the major appliances that we sell.

Products & Services

Refrigerators , Ranges, Washers, Dryers, Dishwashers, Cooktops, Wall ovens, Disposals, Compactors, Ice Makers, Wine Storage Refrigerators, Sinks, Faucets, Room Air Conditioners, Air purifiers, Humidifiers, Dehumidifiers, Parts and Accessories for the above mentioned products, Service Repair - in and out of warranty for the above mentioned products we sell., Coin op Washers, Coin op Dryers, Gas Ranges, Electric Ranges, Induction Ranges, Gas Cooktops, Electric Cooktops, Induction Cooktops, Top Freezer Refrigerators, Bottom Freezer Refrigerators, French Door Refrigerators, Side by Side Refrigerators, Counter Depth Refrigerators, Built-In Refrigerators, Grills, Chimney Hoods, Wall Hoods, Undercabinet Hoods, Hood Inserts, Microwaves, Commercial Ranges, Rangetops, Island Hoods, Wine Storage, Beverage Centers, Drawer Refrigerators, Downdrafts, Bone Crusher disposers

Business Details

This is a multi-location business.

Location of This Business

1015 Washington Street, Norwood, MA 02062-4414

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BBB File Opened:

2/9/2006

Years in Business:

Business Started:

7/2/1962

Business Incorporated:

7/27/1962

Accredited Since:

11/17/2009

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Number of Employees:

Alternate Business Name

Poirier Sales
Poirier Service Corporation
Poirier Sales & Service Corporation

Hours of Operation

Primary

M:: 9:00 AM - 6:00 PM
T:: 9:00 AM - 6:00 PM
W:: 9:00 AM - 6:00 PM
Th:: 9:00 AM - 7:00 PM
F:: 9:00 AM - 5:00 PM
Sa:: 9:00 AM - 5:00 PM
Su:: 12:00 PM - 5:00 PM

Business Management

Ms. Christine Grady, Vice President
Mr. Michael J. Poirier, Vice President

Contact Information

Principal

Ms. Christine Grady, Vice President
Mr. Michael J. Poirier, Vice President

Customer Contact

Ms. Christine Grady, Vice President

Additional Contact Information

Fax Numbers

(781) 619-0351
Primary Fax

Phone Numbers

(781) 769-2446
Other Phone

Email Addresses

Email this Business
Primary

Website Addresses

Website 1

Customer Complaints

1 Customer Complaints

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Most Recent Customer Complaint

03/21/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

My 76 year old mother purchased a BRAND NEW dishwasher and it did not work from day one. The drying aspect was broken. They would not replace diswasher. They sent out a repair man who was going to order a new part for dishwasher. 3 months later she called. They never ordered part. Another repairman came out and found motor not working. Now going to order a motor. It was brand new out of box. They will not exchange this!! They sold her a lemon. We only want a working brand new one!

Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Anne S

04/02/2024

Poirier has retired all their service technicians and now mis-informing customers who have purchased equipment still under warrantee "that their service department is "so booked-up" that it will take six months for their service staff to schedule a visit". Poirier is now calling their manufacturers (GE among them in my case" ) to handle service calls.When Poirier could not obtain an appointment for me from GE, Poirier gave me the phone number of **************** Customer ********************** Department. I called and GE came and determined that my new "Cafe" microwave oven needed a fuse, which the tech did not have in his kit.The Tech phoned in the request for the fuse which was mailed to me via Postal Service, requiring me to call GE Hq for a new appointment to come to input the fuse.It is taking a month for me to get my Microwave oven operative. Still inoperative.

Poirier Appliance Sales Response

04/16/2024

No one in this store told any customer that we "retired our technicians" we have the same number of technicians now as we have had in the past number of years. We also never told this customer that it would *********** months to have our tech to her. We are not able to service microwaves as rapidly as a failed refrigerator but when customer do ask for repair ********************** and are not happy with the date we give them, we do offer to send out the factory service. I also see our service manager gave this same customer a FREE 5 year extended ********************** warranty for her trouble on March 27th. It appears that she's upset that GE didn't have the part in the truck to fix her unit on the day of the call. But this happens to any and all service companies and can't be helped.

But the fact that she is spreading rumors about Poirier's retiring our service techs and our calls being 6 months out is just not true.

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Poirier Appliance Sales

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