Business ProfileforQuincy Mutual Group, Inc.

I am writing to express my dissatisfaction with the handling of my insurance claim. My experience with Quincy Mutual agency has been extremely frustrating, and I feel compelled to bring these issues to light. When the accident occurred I was a passenger in my vehicle, I have been covered under my policy, which includes full coverage and rental. Despite this, I have encountered significant delays and a lack of clear communication regarding my claim. Initially, the agent stated that I did not give the driver permission to operate the vehicle. However, clarified that I was indeed a passenger, and I provided explicit permission for the driver to drive my vehicle, as noted in the police report. There is no communication in processing my claim, and I am deeply concerned about the implications for my *********** is already stressful and frustrating to navigate insurance claims, and this experience has only added to my anxiety. I trust that I have fulfilled my obligations as a policyholder by paying for full coverage and rental benefits. I expect Quincy Insurance Agency to fulfill its obligations as well. I request an immediate review of my claim and a prompt resolution to this matter. I want to be provided with an update on the status of my claim and the next steps for approval of my rental coverage, for I had to borrow money from family just to get a rental to get to work. I know my rights and what this agency does to their customers is not right. I wish I read their reviews first before going with this agency.