Business ProfileforThe Stove Place

I ordered a glass fireplace glass screen from the Stove Place. I was told to take measurements of my fireplace on my own. I did that and brought the measurements to the store. Total for the glass screen with mesh screen was $1923.45. Screen was ordered on 11/15/22 and I put down a deposit of $923.45. I did not sign a contract and was not advised of penalties or fees. On 1/21/23, the installer came to my house with the glass screen. The measurements were off and the screen did not fit. The installer brought the screen back to the store and I was told I would hear back from my salesman, **** regarding a resolution. I left several messages for **** and was finally told that **** (a *****) would be calling me to cut the stone around the hearth. **** was not a *****; more of a **** of all trades and could not handle the job . By the time, calls were returned, I found myself in March. I called **** on March 3 and he told me that I was due a refund but he needed to check on the amount. I called **** on March 8 and March 11. On March 11, **** told me that the restocking fee was $700.00. I was not informed of any penalties or restocking fees. **** told me that he would try to lower the fee. I did not hear back from **** until I called him again on April 20. **** told me that he could only get $50.00 off the restocking fee. I was refunded $275.45 on April 20. I was only given an estimate at time of deposit. I was never informed of any penalties or restocking fees. Also, there is no mention of any fees or penalties of the written estimate.