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Find a Location

Demos Carpet & Upholstery Cleaning Service has 1 locations, listed below.

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    Business ProfileforDemos Carpet & Upholstery Cleaning Service

    Carpet and Rug Cleaners

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Demos Carpet & Upholstery Cleaning Service is located in Springfield, MA offering carpet cleaning.

    Products & Services

    According to the information provided by the business their services are carpet and upholstery cleaning. They also offer mobile interior auto cleaning.

    Business Details

    Location of This Business
    36 Chipmunk Road, Springfield, MA 01108
    BBB File Opened:
    11/12/2015
    Years in Business:
    10
    Business Started:
    1/1/2014
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Jonathan Demos, Owner
    Contact Information

    Principal

    • Mr. Jonathan Demos, Owner

    Customer Contact

    • Mr. Jonathan Demos, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Dirty carpet? What to know before you hire a carpet cleaning service

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cassandra C

    1 star

    04/16/2022

    All I wanted to do was support a local business and it turned into a nightmare. To start my appointment was for 2:30, at 2:50 no one had showed up yet or contacted me. I called them, only to be told they were running late but couldn't find my number. My interior was clean, the job looked done well. It was raining when they left so all my car windows were up. The next morning I got into my car, had to put towels down on the seats because they were still very wet. There was a lot precipitation on the inside of my windshield. I turned on my car and the center counsel screen did not turn on. I tried to reboot it myself, was unsuccessful. At this point I took my car to my mechanic in a panic. I called Demos carpet to discus what was going on and the the owner simply stated he knows for a fact he did not cause this damage, it wasn't possible. Even though my screen was working just fine 20min prior to his staff cleaning it. We said he didn't know what else to tell me and that I had to figure it out myself. I'm devastated to have the realization that people treat others like this.

    Demos Carpet & Upholstery Cleaning Service Response

    04/19/2022

    We never damaged her radio. Her first complaint was that she insisted I sprayed stuff causing it to break. I explained to her the radio is only cleaned with a dry cloth. Two days later it was a different story. She states her seats were two wet and that caused her radio to break. She also complained of condensation which was caused from the rain not by our cleaning. Her seats were heavily stained and dirty and her car had a horrible odor. The process involves steam cleaning and when cleaning any fabric we take great precautions not to over saturate any areas of the seats. I explained the dry times vary depending on many factors. In her case 18-24 hours. Never is 15 years have we caused damage inside a vehicle and if I did cause the damage I would certainly try to rectify the problem. I did offer my mechanic to look at it but she insisted that she didn't trust my mechanic. Therefore I don't feel responsible for any of her claims regarding this matter.

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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