Business ProfileforCuraleaf, Inc.

I went to the Curaleaf MD Reisterstown Adult Use dispensary located at ********************************************* and made a purchase on 10/05/24 at 6:43pm. I made a purchase of two items, "F(GRND) Pineapple Skunk 14g" priced at $100.00, and "V(CartDist) Peach Cobbler 1g" priced at $50.00. My total with discounts and tax came to $158.25.I took the products home, and tried the cartridge product (Peach Cobbler), attached it to my battery, and realized that the item was producing a burnt and buttery flavor, common in defective cartridges. I contacted the customer service number for the store at ************ at 7:45pm on 10/05/24 and spoke with a representative who informed me they were employed at the Curaleaf location. I described that the flavor that the cartridge vapor was producing buttery and burnt, and the representative told me the cartridge was defective. I was then directed to go to the store I had purchased from, where they confirmed the manager would be able to fulfill a replacement as long as I came back within 7 days. I came immediately after the call was placed at 8:19 pm on 10/05/24 to the store. When I arrived, I was told that the phone service didn't know what they were talking about, and was denied an exchange despite being promised a resolution.All I would like is a replacement for my product, and if that is not possible I would be happy to bring the product back for a refund.