ComplaintsforBidCars Boston

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted what I was assured was a fully refundable deposit to hold a used car pending an inspection from my mechanic. The salesman told me he dropped the car off at my mechanic. My mechanic told me the car never came. I later found out the salesman took the car to a different mechanic of their choosing. As this is unethical and did the opposite of ease my mind regarding the condition of the car I stated I was no longer interested in the car and wanted my deposit back. Instead the salesman insisted on taking the car to my mechanic after all, costing me $140. Once I spoke to my mechanic to receive the report on the condition of the vehicle, I texted the salesman and reiterated I was no longer interested in the car and per our agreement, I would need my deposit back. The salesman has not responded to my texts since. I called his department and he hung the phone up on me saying hes busy and h*** call me back. I also submitted a message to the owner via the website requesting a call. I am being purposely ignored. They refuse to give me back my deposit - which I was assured was 100% refundable.

  Business response

  09/20/2024

  I spoke with ******* ******* today, September 20, 2024 and went over the cancellation refund policy, which is to fill out a request for cancellation form along with payment information to process the refund, ie: credit card #

  I also explained this was not done so nothing had been processed, we do not keep credit card numbers on file

  ******* ****** told me he did not want to do that but that he had disputed the credit card charge, so his refund is in process with his card company

  He is all set 

   

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have printed copies of all documents regarding the following transactions.4-11-2024, I signed an agreement with Bid Cars Boston to purchase a used 2016 Kia ***** 2.0, and left a $500.00 deposit, with the written understanding that the dealer would repair three things in a timely manner: 1) inoperable sunroof; windshield crack; and 3) front bumper dent.5-9-2024, After repeatedly unreturned calls to the dealer, I threatened to call the ************************** At which time I was finally informed by the dealer that the sunroof repair was too costly for them. I gathered estimates from *********** Centers for repair estimates, and requested the dealer take $1,000.00 off the price of the car, to which they agreed,5-10-2024, I purchased the car and signed the purchase agreement which included a written statement of Bid Cars intent to repair the windshield crack and bumper dent.5-17-2024, I again called to find out where where my overpaid tax check and registration were. I drove in then, received both, and had the windshield repaired on the spot.5-28-2024, After receiving no date for the bumper repair, I again called and was left on hold interminably.And, too late, I discovered no spare tire repair kit, which I had to purchase separately from Kia.5-31-2024, I still have not received any response from the business about the bumper repair. I suspect Bid Cars intends to run out the 60-day Lemon Law without the repair.

  Business response

  06/05/2024

  we are aware of the repairs needed to the vehicle, our service vendor we use has been out of town we are waiting for him to return to schedule and appointment, we do apologize for the lack of communication regarding this issue and our sales manager will contact  ************************* tomorrow regarding this

  thank you

  ****

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BidCars simply conducts shady business practices. I purchased a car on July 18, 2023. Once I picked the car up I noticed that I had to constantly add oil. On 8/25/23 I contacted *******, the salesman who sold me the car, I told him via email about my concerns with having had to add so many quarts of oil in a month. When I explained that I was required to get an oil change from **********, his reply was maybe they didnt replace a cap for the oil component and this could be the cause the oil to link out. I told him that this excessive oil usage was PRIOR to me getting an oil change at *********** I told him then that I felt something was wrong with the car. He was quick to tell me how it wasnt under the standard BidCars warranty so there wasnt anything he could do! What an unbelievable response and lack of concern! He was quick to brush me off! So on October 20th, 2023 my car breaks completely down! The extended warranty company they use took two months to complete the claim and repair my car for a burnt exhaust valve. I had it towed to their service center AutoMall Sales and still had to pay $1,054.00 out of pocket. I get my car back on December 20th, 2023 and it breaks down on Jan 30th, ****. I have it towed back to AutoMall Sales. They tell me its a problem with the *** Valve effecting the oil usage in the car, the same thing I told ******* on 8/25/23 but he did not try to help find a solution. To make matters worse they tell me the extended warranty they sold me for over $4500.00 will NOT cover the repair. Im now stuck with an $1,800.00 repair bill for something I contacted the dealer about in August! I truly think they need to cover the cost of this repair. They sold me a car with known problems and chose not to repair them before selling the car. They simply polished the car up nicely on the outside and fixed minor things to make drivable off of the lot! They are scammers! They need to make this right because what they have done should be illegal.

  Business response

  02/06/2024

  the part that needed repairs is not a covered item under the extended warranty, however we have reached out to the extended warranty company to see if there is any goodwill assistance they could offer we are waiting to hear back from them. the customer is aware of this

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June of 2023, I purchased a used **** 124 Spider from this car dealership. When I went to go get the car inspected in *************, it failed inspection on three different frontsthe car did not have a muffler and instead had a straight-pipe exhaust, the car did not have a front license plate, and the car had a significant oil leak rendering the car undrivable. After a lengthy back and forth with the car dealership where they refused to pay for a full tow to the dealership (to their credit they did offer to tow to their location if I got it to Peabody), I signed for AAA Gold and had the car towed there. They put in a muffler, claimed to have fixed the oil leak, and installed the plate holder I purchased myself. About three weeks later, my car is leaking oil again. I called the sales department again and spoke with the manager who was extremely rude and condescending to me about the issue. I noted that if this happens a third time Lemon law kicks in and I lost faith in their dealership and really wished to just return the car now. He said returning a car wasnt like making a purchase at ******* and its not so easy to return. I asked if I could go and speak with owner, as I was talking with the manager, and he said no and I can only fill out a form online to speak with the owner. He also blamed the individual salesperson for making the sale on this issue. Then I asked to speak with the lawyer they have retained (as I am a lawyer and, at this point, seriously considering litigation and thought it would be best if I spoke with counsel if they have one) and the person I spoke with pretty much all but hung up on me. Other things that this dealership has done is they had me test drive a car that they did not yet have title to. I am concerned that the dealership will not properly address my oil leak or honor Lemon law if this happens a third time. I am concerned about this businesses practice and wish to report it to the bureau.

  Business response

  08/20/2023

  the consumer originally complained of an oil leak and the vehicle was brought to ** and repair or a replacement oil filter ring was made .if there is an issue now please have consumer call us to schedule and appointment with our service **** to look at the car, they will do this while the customer waits if that is more convenient for the consumer
  

  
  

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Purchased a 2015 ***** Suburban from BidCars Boston. A few days later the check engine light started flashing when I was driving. I called the dealership and they asked me to *********** to them. They're 60 miles away from me and with the light flashing, I said I was uncomfortable driving that far given the light was flashing and not on solid (flashing typically means there is a serious issue that will cause vehicle failure or damage if you continue to drive). I requested them get me a tow, especially given the vehicle was only 4 days old at that time and was $20,000. After speaking with *****, he said he would seek approval from a manager and call me right back. It's been days and not only is he not replying but he's not answering any calls or emails at all now. At this time I have a vehicle that I feel is unsafe to drive on public roads.

  Business response

  04/17/2023

  the customer is working with our manager to resolve this issue, we also responded by mail as instructed

   

  Customer response

  04/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The last phone call was with ***** and just before ending the call, he stated he would talk with the manager and get back to me about having the vehicle towed back to them. He never called back, no other people have. Since that call I did send emails to Manny and have not had any reply yet from him or any other person. I did request that my preferred method of communication is email and text message as it's both more convenient, as well as keeps good records of the correspondence. 

  I am still without any reply from the seller or any employee or representative of the company, nor by phone, email or text since reporting the issue to Manny on a call.

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business response

  04/18/2023

  after speaking with all parties involved, it has come to our attention that the consumer was notified that it is his responsibility to get the vehicle to us, once the vehicle is here we will diagnose the issue and perfom the repair

   

  Customer response

  04/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The last call with *****, he stated that he was going to see about getting approval to have the vehicle towed as the check engine light was flashing and the vehicle was banging hard when shifting. I let him know that the gear shifts were so hard that they feel like hitting a large pot-hole. That is unsafe to drive and would not pass any safety inspection. Given I was sold the vehicle with the guarantee that it would pass a safety inspection in that state, it seemed very unsafe to drive about 60 miles on the interstate so I realized it should be towed. Given the vehicle was under 14 days old to me, I didn't feel obligated to pay for the tow so I asked *****. He stated he would "ask management for the approval and call me right back" but since then, has not called, emailed or texted. I've sent 3 emails to him requesting an update. At this time I have the vehicle repaired but at my expense as if I did not, the state would have suspended my registration (and then my license) for having an uninspected, registered vehicle.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a 2014 *** series 5 at Bid Cars Boston on January 24, ******* two separate occasions, I had contacted the manager about a noise on my wheels. In February I was instructed to drop off my car at their service center in *******. I was told that there was no findings, although I heard it clearly. The noise continued so I decided to seek *** dealer ($200 assessment fee) opinion and was shocked that they were able to detect the issue right away and more astonished with the cost of the repair. The invoice is for$14,252.41. The car was financed for $26 000. . I reached out to the dealership and spoke to ****(manager) on 10/8 he said he would look into it and call me back on Tuesday (10//11) after contacting the service center. I didnt hear back so I called **** and he states that its not covered under the lemon law as its been over 60 days. My frustration is I did reached out within the 60 days and was brushed off. This is a huge expense that should have been dealt with prior to the sale. I feel that as a woman I was taken advance of. See see the invoice from *** attached

  Customer response

  10/23/2022

  I have not heard from the business in response to my complaint.Thank you for attempting to reach the business. Unfortunately I have not heard from the dealership. Its frustrating and In desperate need of your assistance. 

  Business response

  10/25/2022

  PLEASE SEE ATTACHED RESPONSE

  THANK Y OU

   

• Initial Complaint

  07/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had purchased a 2020 jeep From bid cars along with a warranty I traded in the 2020 jeep on March 21, *********************************************************************************************************** I completed the required documents for my refund also reached out to the warranty place they advised that they had refunded my warranty money to the dealership on 6/2/2022. I have made numerous Attempts to contact the dealer By phone and by email with this dealer with no response are refund of my money. They are holding my money which is sitting in their account. It is a shame that they can hold your money that does not belong to them in the dealership account which legally belongs to the customer in which they received full payment at the time of purchase of the 2020 Jeep in which my money has been sitting in there account for two months for the vehicle that was traded in back on 3/21/2022. I am requesting help regarding this ongoing matter regarding my refund check to be refunded mailed to me.Thank you, *********************** Jr

  Business response

  07/27/2022

  hi,

  we did not sell this car to this customer, i have checked all sources and we do not have this customer or vehicle in our system

  thank you

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We put a $500 deposit on a used car on June 4 2022. June 6 we were told there may be a problem because they did not have the title. June 8 we were told it would take 4 to 6 weeks to get the title so we decided to move on and asked for the $500 deposit. June 13, no deposit received so called back again. Was told I would receive a text when the deposit was processed, no text was sent. Was told to call again if I do not receive deposit. This is a simple credit card transaction and I am not their secretary. This company has waisted enough on my time. Pls get involved and force them to give us back our $500 deposit. Also, not sure they are supposed to sell cars they dont actually own. Thank you.

  Business response

  06/15/2022

  we are more than happy to refund the customers money, however we do need information from the customer, credit card # etc. this information is not kept on file

  we left another message today for the customer to call us . please have the customer call us at ************ to we can process the credit

  thank you

   

  Customer response

  06/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩