4 Customer Reviews
Review from Michele E
1 star08/06/2024
The reviews I have read from others about BidCars is a mirror of what I experienced. The practices are deceptive. On 5/17/24, I visited this dealership with pre-approval from the Navy ********************* The sales rep asked for a copy and stepped away only to return, saying we can get you a better rate. I reluctantly agreed because of the pressure. The sales rep came back with Rockland ******************** approval, and now said they need a $1,000 downpayment which I believe they saw from the total lost paperwork that I was getting a couple of thousand. I was heavily pressured to get the warranty they suggested. After I signed the purchase and sales agreement the next day, I was told there was a delay with RTA and that the A/C module needed to be replaced. Then it was hard to get a hold of the sales representative. It was weeks before I could get the car. I believe they were trying to buy time because of the Lemon Law. Upon pickup, the car the sales rep said if doesn't ultimately pass inspection to call. I think they knew it wouldn't. I had the car inspected three times. The inspector said, maybe the car needed to be driven more for the computer to read and that I should add mileage. Upon the third visit, the inspector said I needed to contact the dealership where I brought the car something was not right. Also, by the third visit, the engine light came on. Now I am financing a car the can't pass inspection and which maybe a lemon. BidCars deceptive sales tactics are the worst I have ever seen, now I am paying the cost. This dealership I believe should be investigated. Please do your research before you go to BidCars. Once they get you to buy a car, they go ghost without returning phone calls or emails. This dealership has caused me a lot of stress and anguish. I notified the ** and MASSPIRG ********************** for help.
BidCars Boston Response
08/07/2024
when ******************************* purchase her vehicle from us at bidcars boston she was offered an oppurtunity to finance with us at a lower interest rate and she accepted that offer, at the time of purchase she was also offered an opportunity to purchase an extended warranty for her vehicle and she also agreed to this offer and purchased the warranty for her car
at the time of sale ***************************** was aware of an air conditioning issue with the car that needed repairs, she agreed to wait for the repairs to be done
once the parts were received the repairs were performed, and once her insurance company provided us with the necessary documents to register her car that was also done
she purchased her vehice on 5/17/24 and the vehicle was repaired and registered by 6/1/24.
at no time has ******************************* notified us of any repairs needed or that her vehicle has not passed inspection, the policy is to bring your vehicle back to us to address any repair concerns
our manager is going to give ******* an call and schedule an appointment with our service department to have her vehicle brought in and address the concerns keeping the vehicle from passing inspection
Review from Kelly H
1 star05/20/2023
They sold a Camaro to my 19 year old in December 2022. The exhaust we found out in February was deleted. That is NOT street legal. When they got the car registered it was supposed to be inspected too, they never did for obvious reasons, they would be found out to have sold an illegal exhaust car to a teenager. While getting the car registered they incurred a ticket we now have to pay, adding insult to injury. This will cost my daughter handsomely to fix. They tried to insinuate she did it. She's 19!!! Never owned a car before and was so excited. Now her registration has been revoked for no inspection, they never told ** that was a thing! And she has to pay a fine to get it back, after her inspection, after making it street legal again!! DO NOT BUY FROM THESE PEOPLE THEY WILL SELL ANYTHING TO ANYONE EVEN IF NOT STREET LEGAL!!! THEIFS!!!Review from Mathew F
1 star02/20/2023
I would not recommend BidCars Boston to anybody the salesman are shady and dont have any integrity. I went in on a Sunday (2/19/23 the day before Presidents Day) to look at a pre-owned 2018 *** x3. The salesman that I dealt with was Pat. I test drove the car and I liked it and afterwards we talked numbers on the car. I tried negotiating with him and asked for a little bit of money off of the car because the gauge cluster was damaged and all of the tires were completely bald. He told me he couldnt guarantee replacing the tires only if it failed inspection (which it would have). *** wouldnt come down on the price of the car at all so we shook hands and I walked away so that I could think about the decision. The following day I called back and told *** that I changed my mind and would like to purchase the car for the $31,500 out the door price that he gave me. He told me he wont sell me the car for that price and the new price of the car would be $33,000 out the door. When I asked him why the price had gone up $1,500 he told me that was their Presidents Day sale price. Keep in mind we are having this phone call the following day on Monday 2/20/23 on Presidents Day so that didnt make sense. Then he continued to say the market changed and thats why the price of the car had gone up which also doesnt make any sense because the dealership had only been open for two hours since he gave me the $31,500 number. I am very unhappy that they were not willing to honor the deal that we had originally talked about. I cant believe the lack of integrity of this shady dealership I am very disappointed.Review from Sean C.
1 star01/08/2023
We bought a $26K lemon from Bidcars Boston in September 20**. It broke down in my driveway 1 week later. They refused to fix it under the warrant. I took them to arbitration through the MA Lemon Law program. We won and they still took another month to pay. This is the case number. ***** #**-094U
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.