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Karen Pryor Academy has 1 locations, listed below.

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    Business ProfileforKaren Pryor Academy

    Dog Training

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    49 River St Ste 3, Waltham, MA 02453-8345
    BBB File Opened:
    12/5/2014
    Years in Business:
    23
    Business Started:
    1/1/2001
    Business Incorporated:
    6/15/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    1
    Alternate Business Name
    • Karen Pryor Clicker Training
    Business Management
    • Ms. Karen Pryor, Owner
    Contact Information

    Principal

    • Ms. Karen Pryor, Owner

    Customer Contact

    • Ms. Wendy Costello, Manager
    Additional Contact Information

    Website Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    4 Customer Reviews

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    Most Recent Customer Review

    Stacie G

    1 star

    10/09/2024

    After enrolling in this course and only completing the first 2 or 3 chapters, I contacted the business and let them know due to personal reasons I was unable to continue the course. As the modules are only opened to view one at a time, I had no access to any modules past the ones I had completed. Their website mentioned that as long as it was within a certain time frame, you would be refunded MINUS the the modules you had already accessed, which I was completely fine with. Once letting them know, they told me that this policy only applies to one of their locations, not the location in my state.This "refund" policy was easy to find on their website, but the small detail of it only applying to one location was buried in fine print, conveniently.If I had gone through half of the course and attended any of their in-person Trainings, I would understand being stuck paying for the program. HOWEVER, I literally didn't ******* past the 3rd module, I never attended ANY of their in person trainings. I literally learned and gained and took nothing from this company, they never had to spend one second teaching me or my dog, and yet I was refused a partial refund.I was happy to have been stuck paying for my deposit and for the modules I opened. However, I am being charged over $4,000 for portions of a program I have never accessed, and training weekends I never attended. My credit is now RUINED due to a greed-driven company who was more concerned with a paycheck than with issuing a fair, partial refund.I can no longer purchase a vehicle or apply for a home loan, due to my credit which was destroyed unfairly by this predatory company.

    Karen Pryor Academy Response

    10/10/2024

    On March 30, 2023 ****** Greery applied to our program. At that time she acknowledged by signature that she had read our Student Handbook Policies document. The document clearly states 


    General Policy 
    The following policy applies to all students enrolled in all formats of the Dog Trainer Professional program, EXCEPT for students living in **************** (see section 6B). 
    Tuition is non-refundable once enrollment is complete, except as follows:
    ? If a student withdraws within 5 days of enrollment AND before viewing Lesson 1*, the tuition paid is 100% reimbursable, minus a $50 administrative charge and the tuition deposit. A student must notify the administrator by email at ********************************** within that time if they wish to withdraw. 
    Please write Withdraw in the subject line. *The Academy uses the system's resources to determine if a ****** has been viewed.


    Greery lives in ********* and does not qualify for the State of Washington refund policy.  


    On April 6, 2022, Greery had a phone interview with our Application coordinator. During this interview she was asked if she had read the Student Handbook and if she had any questions. She was then asked if she understood that tuition is nonrefundable once enrollment occurs, as stated in the Student Handbook. She said yes to both questions. 


    On 4/29/2023, Greery willingly signed the loan agreement with our 3rd party financing company and acknowledged her clear understanding of the terms of the financial loan agreement. 


    On June 6, 2023 Greery reached out to our organization requesting to withdraw from the course and wanted a refund. Her refund request was denied and she indicated in writing that she would default on her loan agreement.


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