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          Find a Location

          W. E. Aubuchon Co., Inc. has 108 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileW. E. Aubuchon Co., Inc.

            Hardware Sales
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            95 Aubuchon Dr

            Westminster, MA 01473-1470

            Get Directions
            Visit Website
            (978) 874-0521

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 116

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            According to information provided by this company, it offers building materials and hardware.

            Business Details

            This is a multi-location business.

            Find a Location

            W. E. Aubuchon Co., Inc. has 108 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              95 Aubuchon Dr, Westminster, MA 01473-1470
              BBB File Opened:
              7/22/1993
              Years in Business:
              116
              Business Started:
              9/23/1908
              Business Incorporated:
              2/28/1934
              Type of Entity:
              Corporation
              Alternate Business Name
              • Zimmermans
              • Village Hardware
              • Campbells
              • Aubuchon Hardware
              Business Management
              • Mr. Will Aubuchon, President/CEO
              Contact Information

              Principal

              • Mr. Will Aubuchon, President/CEO
              Additional Contact Information

              Fax Numbers

              • (978) 874-2096
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/07/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I rented a carpet cleaner from aubuchon for $97. It was dirty when I received it so I had to clean before using. I cleaned it after use to a standard that was much cleaner than how I received it. When returning the carpet cleaner, I was told it was dirty in one spot so I would not get a return on the deposit. I brought it home and cleaned it again. When I brought the carpet cleaner back again, I was told I was getting the deposit back. Instead they charged me an additional $90 and refuse to reimburse that charge or give back the deposit. The person who took the return has since hung-up on me when asking if they could check transactions on cards.
              Read More
              Read 3 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ian C

              11/24/2023

              Aubuchon hardware *************** *****, issue is the competency and will of the persons working there, weeks ago I was charged for a 20lb propane ball refill on an aluminum tank for a forklift, I was assured they will fill it to 20 lbs but upon seeing the shiny aluminum tank refused to fill it even tho it was still within certification, my assumption was since it looked different than a basic grille tank they were incompetent on how to fill. I was then redirected to the storefront wasting another 15 mins of my time for a refund. Additionally today 11/26/2023 I had called to see if they had any flashing zip tape for windows door installation ect, despite the employee agreeing it was indeed in back room stock she refused to try to locate it and suggested I come another day when someone might be able to find it. This lack of drive from the same employee from both instances is beyond reprehensible, worker should be fired with extreme prejudice. Im beginning to think its something personal as the only time I have issues at this store is with the same incompetent employee. Do better aubuchon, just do better.

              W. E. Aubuchon Co., Inc. Response

              11/29/2023

              Thank you for taking the time to reach out to us and bring this situation to our attention. That is not the level of service we strive for or are known for. We have taken steps to re-emphasize customer service standards and who to call if you do not know where something is with the store team. Because this is not the level of service we deliver to our neighbors Thomas the store manager has a gift card for you. Thank you again for taking the time to reach out to make us aware of your shopping experience.

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

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