We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Aberdeen Proving Ground Federal Credit Union has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aberdeen Proving Ground Federal Credit Union

              PO Box 1176 Aberdeen, MD 21001-6176

            • Aberdeen Proving Ground Federal Credit Union

              1045 Pulaski Hwy Harbor Shops Havre De Grace, MD 21078-2603

            • Aberdeen Proving Ground Federal Credit Union

              1321 Pulaski Hwy Edgewood, MD 21040-1502

            • Aberdeen Proving Ground Federal Credit Union

              2113 Laurel Bush Rd Bel Air, MD 21015-6156

            • Aberdeen Proving Ground Federal Credit Union

              2402 Chesapeake Ave Aberdeen Proving Ground, MD 21005-1311

            Business ProfileAberdeen Proving Ground Federal Credit Union

            Credit Union
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            PO Box 1176

            Aberdeen, MD 21001-6176

            Get Directions
            Visit Website
            (410) 272-4000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers home and consumer loans, credit cards, and a full range of deposit products. This credit union offer credit cards, mortgages, consumer loans,and checking and savings accounts.

            Business Details

            This is a multi-location business.

            Find a Location

            Aberdeen Proving Ground Federal Credit Union has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aberdeen Proving Ground Federal Credit Union

                PO Box 1176 Aberdeen, MD 21001-6176

              • Aberdeen Proving Ground Federal Credit Union

                1045 Pulaski Hwy Harbor Shops Havre De Grace, MD 21078-2603

              • Aberdeen Proving Ground Federal Credit Union

                1321 Pulaski Hwy Edgewood, MD 21040-1502

              • Aberdeen Proving Ground Federal Credit Union

                2113 Laurel Bush Rd Bel Air, MD 21015-6156

              • Aberdeen Proving Ground Federal Credit Union

                2402 Chesapeake Ave Aberdeen Proving Ground, MD 21005-1311

              Headquarters
              PO Box 1176, Aberdeen, MD 21001-6176
              BBB File Opened:
              1/12/2001
              Years in Business:
              86
              Business Started:
              1/1/1938
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Aberdeen Proving Ground Federal CU
              • Aberdeen Proving Ground CU
              • Apg Federal Credit Union
              • Apg Federal Credit Union, Bel Air Branch
              • APGFCU
              Business Management
              • Brian Wilcox, Chief Marketing Officer
              Contact Information

              Principal

              • Mr. Don W. Lewis, President

              Customer Contact

              • Mr. Don Lewis
              • Mr. Stuart Clode, Vice President of Marketing
              • John Hricik, Jr., Senior Vice President, Lending
              • Mr. Don W. Lewis, President
              • Mr. Larry Keckler
              • Brian Wilcox, Chief Marketing Officer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/03/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I recently discovered that I am a victim of identity theft. While reviewing my credit report, I noticed an account that was opened in my name without my knowledge or consent. I immediately contacted the creditor to request proof of my authorization for this account. However, I have yet to receive any documentation or evidence from the creditor that verifies I initiated or authorized the opening of this account. Given the lack of evidence provided by the creditor, it is clear that this account does not belong to me and has been opened fraudulently using my personal information. Here are the details related to this incident that I found in my credit report. Account Name: APG FCU Account #: 901724XXXXXXX Date Opened: 07/18/2022 High Credit: $84,374.00
              Read More
              Read 25 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              A. K.

              08/23/2023

              When purchasing a car loan, the dealership selected APGFCU on my behalf for financing. It has been a nightmare. APGFCU refuses to provide me with my account information or a 10-15 day payoff letter to move to another vendor. They don't respond to emails and put me on hold for 30 minutes at a time. They won't event tell me my account number.

              Aberdeen Proving Ground Federal Credit Union Response

              08/31/2023

              We apologize for the service breakdowns you experienced. We understand your needs were recently resolved. Your experience did not meet our service level expectations. In reviewing what occurred, we have identified opportunities to improve processes to avoid similar situations in the future.

              Customer Response

              09/08/2023

              It took a while, but this was resolved. APGFCU needs to do a better job of responding to customers without mandating a SSN is provided.
              Read 1 More Customer Review

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.