Business ProfileforCertaPro Painters of Annapolis

Homeowners beware! I scheduled an estimate for pressure washing house and fence, staining fence, deck with a few other items. Monica showed up on time ready to go after a few schedule changes. We had an Indepth conversation about the scope of work. Specifically, regarding the fence. Pressure washing, staining the fence in its entirety. I confirmed access was granted on both sides by neighbors. I joked that she would probably get a follow up job, as in the past, the neighbors usually move forward to do the same with their portion. At first glance the estimate was high. She then "noticed" an area she had "accidently" over charged, corrected and applied a discount offer, which brought it down by over $1,500.00. Hmmm...now the estimate was more in my budget. She was polite and very personable, so I moved forward. Upon receiving and reading the contract, I noticed an exclusion area the stated the estimate did not include the exterior of the fence, neighbors' sides nor back. It only included the interior of the fence. I approached her with it, and she said recalled the conversation but said she did not interpret it as I wanted the whole fence done. I asked her to add it please. Low and behold we are back up almost 1,000. She appeared to be taking out work, working the rate, but implying all was still as proposed until you read the fine print and find out otherwise. I asked to remove some small items to get back to budget. I know this sounds like a lot of back and forth but only because the written estimate was not what was verbally discussed. FYI the job was coming in at 4,513.36. Apparently, they only want high paying customers who do not read or ask questions. With the reduced amount of work, she did not want the job. What a bait and switch and circle of deception on what you are getting vs what you are paying for. If you use this company. READ EVERYTHING!