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Find a Location

Kay Jewelers has 1772 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Signet Jewelers

      375 Ghent Rd Fairlawn, OH 44333-4601

      BBB Accredited Business
    • Kay Outlet

      200 Bass Pro Dr Ste 575 Pearl, MS 39208-9252

    • Peoples Jewelers

      2020 Sherwood Drive Sherwood Park, AB T8A 3H9

    • Kay Jewelers

      205 W Blackstock Rd Westgate Mall Spartanburg, SC 29301-1383

    • Banter by Piercing Pagoda

      19501 Biscayne Blvd # K1988 Miami, FL 33180

    Business ProfileforKay Jewelers

    Jewelry Stores
    Looking for more information? Access the headquarters listing for Signet Jewelers
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1.11/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 246 Customer Reviews

    Customer Complaints

    1,215 complaints closed in last 3 years

    380 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    Rocksbox is a jewelry membership service transforming the way women discover and buy jewelry.

    Products & Services

    Signet operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Banter by Piercing Pagoda, JamesAllen.com, Diamonds Direct and Rocksbox. 

    Business Details

    Location of This Business
    North Point & Eastern Rd., Spc 7807-B, Baltimore, MD 21224
    Headquarters
    375 Ghent Rd, Fairlawn, OH 44333-4601
    BBB File Opened:
    2/6/2007
    Years in Business:
    95
    Business Started:
    1/1/1929
    Business Incorporated:
    5/1/1955
    Type of Entity:
    Corporation
    Number of Employees:
    5001
    Business Management
    • Ms. Barb Gruse, Director of Customer Care
      (Headquarters Contact)
    Contact Information

    Principal

    • Ms. Bobbi L. Walters, Customer Relations Supervisor
    • Ms. Barb Gruse, Director of Customer Care
      (Headquarters Contact)

    Customer Contact

    • Ms. Bobbi L. Walters, Customer Relations Supervisor
    • Ms. Barb Gruse, Director of Customer Care
      (Headquarters Contact)
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying and selling jewelry

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

    BBB reports on known marketplace practices.

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