Business ProfileforCharles A. Klein and Sons, Incorporated

I purchased a brand new home from **** Homes in Jan 2022 and the company listed (Charles Klein & Sons) were responsible for the installation of the HVAC system along with any repairs, etc. for the first year. My actual move in date was Feb 2022 and by June 2022 I had to reach out to the company due to my HVAC system not properly working. The company (Klein) came out and made the first repairs to a brand new HVAC system that was less than 1 year old and less than 60 days of use. After said repairs I began having issues again with my HVAC system not properly working in Aug 2022 and had to have the company come back out to repair my system that still at this time was under 1 year old and less than 90 days of service/use. During this time the system was still under warranty and there weren't any fees associated with these repairs. Most recently in April 2024 my HVAC is not working again causing a need for repairs for a system that is barely over 2 years old at this point and having to be repaired for a 3rd time. The company (Klein) was contacted when I was basically told that they do not offer any guarantee for the work they perform, and I am outside of my 1yr. warranty I would need to pay for them to come out and assess the issue as well as pay for any needed repair even though my system required 2 service calls during the 1yr coverage period. I had the opportunity to speak to whom I was told was the manager of the company (Chuck) and experienced the most rude and unprofessional individual I have come across conducting business. When I made it clear that I did not feel comfortable having his company to come back out to service my system for a 3rd time when the other times basically have been unsuccessful and they do not guarantee their work he lets me know that he does not care about the issues I am having with my unit and my concerns and when I pointed out to him how unprofessional that was to say and how unprofessional he was handling it he hung the phone up one me.