Business ProfileforJones Chrysler Dodge Jeep Ram

12/27/2023 I came to Jones Jeep Service for a scheduled car inspection at 10:30AM. After waiting about two hours, a service rep came to me and reported my car needs an alignment to pass inspection, reporting my car pulls “severely to the left.” I was confused as that was not occurring while driving, and asked for a further explanation. I then was met with resistance from the rep, stating “being accused of lying is an attack on our integrity.” I at that point asked for my car back as I wanted to take my business elsewhere. The service rep proceeded to tell me my car was already being aligned but they can “knock it back out of alignment.” I was then sent back out to the waiting room. After about 15-20 more minutes, I was told my car was ready. The rep then reported the car passed inspection and I didn’t need to pay for an alignment. I requested multiple times to pay for the services provided, but was refused by the service rep. I requested to speak with the manager in order to pay, but again was denied. I paid for the inspection and left the facility. Immediately while driving, I noticed my vehicle severely pulling to the right. I attempted speaking with the service reps and again requested multiple times to speak to the manager, but was denied every time. The explanation provided regarding the new alignment issues were “my techs have been doing this for 20+ years it’s not possible for a mistake to be made.” I now am left with a vehicle I am 1) unable to drive until I get a proper alignment 2) need to go to another car shop to receive an alignment I never needed PRIOR to this appointment and 3) am concerned of the safety on mine and other vehicles that are somehow passing inspections at this facility that may not be safe on the road. I am a young, pregnant female who was left crying and feeling belittled by the service rep. My hope is future customers are never treated the way I was.