Business ProfileforUnique Air Duct Cleaning

On December 16, 2022, Unique sent an employee to my house to clean my entire house of vents for the cost of $299. When the employee arrived, he proceeded to tell me that I had mold in my furnace. I was shocked that he also told me that he could clean the mold for $895 and I told him I was not paying that amount. Then he proceeded to tell me that he could do a one shot clean of mold for $300. I told him to go ahead. The employee then came back to me and proceeded to tell me that my dryer hose was disconnected and he could attach it for $65. The dryer hose was part of the entire house vent cleaning package of $299. I subsequently went downstairs and saw no dust in my laundry room and deduced that the employee disconnected my house. When the manager from Unique called me she confirmed that he told her he disconnected the hose to cut it and shorten it. The employee had, in fact, disconnected the hose and reconnected the hose and charged me the $65. I had just washed clothes 2 days prior and there would have been evidence of lint all over my laundry room had that hose been already disconnected and my clothes in the dryer would have still been wet, but they were dry. I do not know whose furnace this man showed me pictures of but it was not mine according to the inspection report from ******* ******* or would that so-called mold and fungus would have grown in a month's time as shown from his pictures and from the ******* ******* Inspection Report indicating my furnace was free of mold and microbial growth. The employee was showing me pictures of someone else's furnace and not my furnace which is fraud. In light of the above facts and the attached Inspection Report as evidence, I am asking for a refund of $365.00, which was the cost of the so-called mold and fungus cleaner and the cost of replacing a dryer hose he disconnected from my dryer. I have also conducted research on this company and found that they have a history of overcharging customers.