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            Business ProfileThe John G. Webster Company

            Heating Contractors
            BBB accredited business

            Contact Information

            10738 Tucker St

            Beltsville, MD 20705-2217

            Get Directions
            Visit Website
            (240) 433-1300

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            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/1976

            Years in Business: 112

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            John G. Webster offers commercial and residential heating, cooling and plumbing service and installation— We install and service gas furnaces, boilers, heat pumps, mini splits, air conditioners, duct work, radiators, gas/electric water heaters, heat pump water heaters, plumbing fixtures, sump pumps, drain cleaning and back-up generators—for homes and businesses in Washington, DC, Maryland, and Virginia.

            Business Details

            Location of This Business
            10738 Tucker St, Beltsville, MD 20705-2217
            BBB File Opened:
            3/4/2004
            Years in Business:
            112
            Business Started:
            1/1/1912
            Business Started Locally:
            1/1/1912
            Business Incorporated:
            3/17/2003
            Accredited Since:
            4/1/1976
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705078919 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 2/28/2026.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            https://www.dpor.virginia.gov/

            BBB records show a license number of LC900149 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

            These agencies may include:

            Department of Consumer & Regulatory Affairs (DCRA)-DC

            1100 4th Street SW

            Washington DC 20024

            (202) 442-4320

            Fax: (202) 6984329

            https://www.pearsonvue.com/dc/industrial_trades/

            BBB records show a license number of 49767 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 2/24/2026.

            These agencies may include:

            Department of Labor, Licensing and Regulation (DLLR)-MD

            500 N. Calvert Street, Room 308

            Baltimore MD 21202

            (410) 230-6231

            https://www.dllr.maryland.gov/license

            BBB records show a license number of 77263 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 9/29/2025.

            These agencies may include:

            Department of Labor, Licensing and Regulation (DLLR)-MD

            500 N. Calvert Street, Room 308

            Baltimore MD 21202

            (410) 230-6231

            https://www.dllr.maryland.gov/license

            BBB records show a license number of PGM1000867 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 3/31/2026.

            These agencies may include:

            Department of Consumer & Regulatory Affairs (DCRA)-DC

            1100 4th Street SW

            Washington DC 20024

            (202) 442-4320

            Fax: (202) 6984329

            https://www.pearsonvue.com/dc/industrial_trades/

            BBB records show a license number of RM902010 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

            These agencies may include:

            Department of Consumer & Regulatory Affairs (DCRA)-DC

            1100 4th Street SW

            Washington DC 20024

            (202) 442-4320

            Fax: (202) 6984329

            https://www.pearsonvue.com/dc/industrial_trades/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • John G. Webster Company
            • John G. Webster
            • Webster Comany
            Business Management
            • Mr. Ralph P. Smith, President
            • Mr. Silas Naecker, President
            Contact Information

            Principal

            • Mr. Ralph P. Smith, President
            • Mr. Silas Naecker, President

            Customer Contact

            • Mr. Silas Naecker, President
            Additional Contact Information

            Fax Numbers

            • (240) 433-1315
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            • Two years previously, John G webster installed my HVAC/PTAC unit and thermostat into my condo. • On 6/2/23, I diagnosed that the wireless thermostat was no longer communicating with the PTAC and needed to be replaced or fixed. I spoke to someone on the phone, explained to them my issue, and scheduled a service. • I also gave them my credit card information because at this point I had a tenant in the unit who would manage the service call at their convince. • After the appointment, I received not one but TWO separate bills totaling $340. The diagnosis after their “expert” service: the thermostat isn’t working and needs to be replaced for $500. • When I called, I asked why in the world they needed 2.5+ hours, 2 separate service technicians, and $400 to diagnosis what I had initially told them was a thermostat issue. They responded that they needed to ensure there was nothing else wrong with the unit. I noted that the error notification lights on the unit itself showed no issues and asked if they had disconnected the thermostat to test the unit itself. They explained that they had not. In my opinion that is a no brainer 1st step. • I asked if they were the owner the unit if they would have been ok with paying $400 to diagnose an issue when the issue was already identified. The manager would not give me a response because I believe he knew that he would not. • I asked and emailed requesting the owner give me a call. I received no response. I do not believe these people to be very skilled and they will charge you more due to their own lack of knowledge. They also authorize additional technicians and services without your approval if they have your credit card on file and just invoice you after. I would NOT recommend giving these people your credit card information ahead of time. I will be sharing this information with the BBB and I will not be doing business with this business moving forward. I would not recommend this business to anyone.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Davood T

            08/02/2023

            I have used this company for AC replacement and plumbing. They did a good job with AC replacement. It took 4 calls and 4 broken promises of call back before the manager to return my call. As far as plumbing, Our building hired them to inspect our plumbing. They did call me to schedule a time until the day of inspection. I asked the plumber to call me when he get there so I can tell them the issue. The plumber did not call. I called my mom and had mom give the phone to the plumber. I explained our problems to the plumber and asked him to call me with his finding afterwards. He did not call. I called the office and they could not tell me anything and told me the plumber will call me back. They plumber did not call. I called a third time and ... If you want the least caring and worst communicating company use Webster.
            Read 2 More Customer Reviews

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            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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