8 Customer Reviews
Review from Ruth N
5 stars10/17/2024
A customer for over 10 years * very pleased with their customer service rep * perso*al assista*ce *********** rep * **** do*e to keep water out of my baseme*t. **** NReview from Linda W
5 stars06/03/2024
They are prompt and curious. All work done on time and done well.
Aquaguard Waterproofing Corporation Response
06/05/2024
Thank you for the 5 star review and welcome to the Aquaguard Family. Please let us know if you need any other services rendered at your propertyReview from Michael M
5 stars05/08/2023
Aquaguard came to perform a tune-up on a sump pump that was installed almost 7 years ago. The technician was knowledgeable and explained the purpose of the service. Overall, the entire process from scheduling to the actual work being done was seamless. I would recommend Aquaguard to anyone with a waterproofing issue in the DC metro region.Aquaguard Waterproofing Corporation Response
05/09/2023
Thank you for your kind words and positive feedback. We appreciate the opportunity to help you with your waterproofing/sump pump needs!Review from Jerry L
5 stars03/27/2023
A+. One of the best experiences we've ever had with a contractor. Accurately assessed what we needed and did not "oversell" us on products or services we did not need. Excellent communications, installation, and post installation adjustments that proved they stand by their quality work. Highly Recommend.Aquaguard Waterproofing Corporation Response
04/06/2023
Thank you Mr. L*****! We appreciate your kind words & the 5-Star review.Review from Vincent M
5 stars02/26/2023
Excellent service including initial work and warranty work. All personnel we've worked with at Aquaguard (estimator, admin, initial crew, warranty repair crew) have been friendly, knowledgeable, and responsive.Aquaguard Waterproofing Corporation Response
02/28/2023
We appreciate the kind words and welcome to the Aquaguard Family. Please reach out to us if you need anything else. Thanks again John B***** ManagerReview from Diana J
5 stars01/26/2023
Nick, the estimator, clearly explained the problems and what needed to be done. We needed to have the entire basement waterproofed and 2 new sump pumps installed. I signed the contract for the work to be done and my preferred time, and it was accepted. Walter and his crew came on time and were very fast and efficient! I hardly knew they were there except for the drilling and the door being open (in the winter). Everyone was pleasant and didn't complain (at least to me!) about the long treks required to haul the heavy materials. Nick appeared frequently to check on the progress. They finished as scheduled in 5 days. Of course everything has to dry and then it will have to work! If it doesn't I will leave another review.Review from Clyde D
5 stars11/14/2022
I was a customer of Mid-Atlantic Waterproofing. I was having an issue with one of my sump pumps. To my dismay and unbeknownst to me, Mid-Atlantic went out of business. I searched the web and found Aquaguard. I called them and they responded immediately. Nick, the Aquaguard service rep, was personable and extremely knowledgeable. he resolved the issue in a timely fashion. Also, the price of service was extremely affordable. I highly recommend Aquaguard and Nick. Any future issues that I have with my pumps Aquaguard will be the first call I make!Review from Paula W
1 star03/19/2022
I had been having increased moisture and humidity in my basement. I had a a dehumidifier but it wasn’t doing the job. I had interviewed several contractors but decided to go with aquaguard, they recommended French drain inside and a new functioning sump pump. The day they started, they drilled (concrete) and dug up part of the basement and stated I needed footers. I asked again, do you need permits— they said no and added another 5,000 to the bill. For six months nothing drained into the sump pump, it has been bone dry all summer but the humidity and musty smell has significantly increased. I asked aquaguard to come out, they were adamant everything was fine and if their is increased humidity it’s has nothing to do with them. As I looked for other sources of the issue I discovered they did need permits. This makes me question that they didn’t know what they were doing all along. I am writing this review to caution people about this company, they have not followed up with me about my concerns or to find a resolution.
Customer Review Rating
Average of 8 Customer Reviews
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