Business ProfileforAquaguard Waterproofing Corporation

The sales representative told me there would be the replacement of one of my drains outside of my basement door, an industrial size sump pump? will be? installed in my washroom under my washer and dryer ?and a new line to it the replacement drain and that my existing sump pump would ?not be touched, I was told it can be a backup but I wouldn't need it. I was also told that the door of my basement frame would be removed and the brick inside ?of it ?would be "?bleed?"? along with the rest of the wall down to my water heater? along with the barriers when they dig up the basement floor?? . Then to finish it off there will be a capsule?/wrap? placed around the wall to ensure there was no more water coming into my home. However when the ?crew ?arrived my existing stump ?location was used, no additional line was added, no capsule?/?wrap on? the walls? because according to the ?team lead it would fire ?hazard, and they did not proof the the entire wall or corner because they unable to move my water heater?. Per my conversation with the team lead, this is something that they are not licensed to do?. I was in complete shock that the work I had discussed with the sales rep was not going to be completed and I would? need to incur additional expenses to remove the ?water heater?????? which was not disclosed to me?.? During that conversation, I was also shown the scope of work sketch given to the team by the sales rep for the work to be completed?;? the ?sketch was completely different ?from what we discussed?. In short, he violated our agreement by changes made without my consent. I immediately sent a text and called the sales representative as well as emailing the office staff. There has been alot of back and forth but, they are not willing to finish the work, refund me my deposit or clear the bill for the work not completed. I have no choice to ***** the process with another company loosing my deposit.