Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Inspection Experts Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforInspection Experts Inc

    Environmental Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9250 Rumsey Rd Ste 106, Columbia, MD 21045
    BBB File Opened:
    6/13/2022
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Incorporated:
    9/30/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • Inspection Team

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julie D

    1 star

    09/21/2022

    They did a terrible job removing the lead paint from our home. They didn't properly enclose the space, they quoted two days and it took two weeks, they left giant scratches in original glass panels and huge divots in all the original wood. Then they hardly cleaned up. We had to buy ***** and respirators just to finish the job.

    Inspection Experts Inc Response

    09/27/2022

    Good morning ***** ******,

    My name is Maureen F. and I represent the CEO of Inspection Experts, we would like to know more about what the problems were with the Lead Paint project at your home and find a resolution. We apologize for any inconvenience this may have caused.

    We would like to rectify this, please let us know how we can get this resolved for you.

    Thank you in advance for your time and I look forward to hearing from you.

    Maureen F.

    Customer Response

    09/27/2022

    Maureen, how do I contact you to send the photos?

    Customer Response

    09/28/2022

    Hi Maureen,

    Thank you for reaching out. We recently had a crew in August come to remove lead paint from three doors, two windows, and two large paneled areas of our home. I had three quotes from different contractors working from the EPA list and the MD state list. I have young kids so safety was my highest priority in having this done and having it done well. I am in historic preservation and while many would have ripped out the original doors and windows of our 1961 home to replace them, I love the original features and so wanted them cared for properly.

    Nick, the project manager, was pretty helpful the entire time. He was responsive, was here everyday, and had no problem explaining things. But things started going wrong. They suggested that the project would take one day to put on the Peel Away, and then one day to remove and scrape. Peel Away on the container says it needs to be on for 12-48 hours to be effective, so there was really no way this was going to work in the first place. The crew was routinely down one or two people, and so this whole project took two weeks instead of two days.

    During that time, I was told to move our items to the back of sunroom and they'd be clean enough. Well, it was ridiculously hot (and I felt terrible for the guys in tyvek suits) and they cut holes in the plastic sheeting hung up to keep the dust in so they could have more airflow. Then over the weekend, the entire sheeting in the sunroom fell down, I assume due to heat. They ended up not even getting to areas originally included in the quote because it was taking them so long to do the rest we said forget it. Nick did only charge us one extra day over quote since they were understaffed for the entire project.

    The scraping took forever and they were not careful. They had a hard time getting all of the Peel Away off and the putty knives they were using gouged the original panes of glass in the doors. These are single paned original glass and I'm very worried they might shatter this winter. Nick did say to call him if that did happen. Nick also stayed late the last day wiping all of the areas I pointed out that his crew missed. I did send pictures to Nick who said he would forward to his manager (Kosala De Silva) on August 9, noting how much damage was done to the windows. I think the scratches are so deep that they will not be able to be repaired in many cases and we will end up having to replace them.

    After, the test technician came and wiped select samples. He did do a few extra which I was grateful for but given the failed containment, there was a lot more that was covered with dust. They continued to test the three season sunroom as outside even though it is enclosed fully with no HVAC. I was told by the company I hired to do XRF lead testing that it should be considered inside. The main door that we are using to access the backyard passed by .1. I didn't feel safe with my toddler and kindergartener using that so we bought tyvek suits and respirator masks and cleaned it ourselves. We scraped remaining Peel Away and wet sanded it smooth.

    At this point, 26 panes of glass with hardly any markings or scratches are now deeply scratched all around the molding. I can't even find someone to help me repair them and it's taken us hours upon hours to finish wiping down the areas of construction, scrape the peel away, use the Citrilize to neutralize the wood as is in the Peel Away directions and get it prepped for repainting.

    Simply said, your company should not have put in an offer for this job. I trusted them as professionals to be able to handle the job properly and I felt highly unsafe after they left. It's only now after weeks of additional cleaning, neutralizing, and repairing on our part that we're ready to paint and complete the job.

    I am very frustrated that we haven't been able to use areas of our house, especially with young kids. I understand that your team mostly does government contracting but then they should not have offered to take on this project.

    I do appreciate you reaching out. My email from the project is *************@gmail.com

    Thanks,
    ***** *****

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.