Business ProfileforJBA Infiniti

I have been a loyal customer since I purchased my G37x Infiniti. My car has not had any major issues besides routine maintenance which JBA Infiniti Ellicott City performs the work. December 2023 my check engine light came on. Took it to the dealer in which they suggested sensor1 b2, and TCM be replaced/reprogrammed. Which totaled $1522.69, no problem got it done. March 6 engine light back on. Took it back to the dealer, they stated fuel system lean b-2, air flow sensor, spark plugs, and oil change. No problem got it done totaling $1606.45. March 19th, engine light BACK on. Takes it BACK to the dealer on March 20th. When I exited my vehicle I was addressed with “let me guess your check engine light back on? After about 1hr I was taken to the back and shown what the alleged issue is. Then given a printout that stated “most likely culprit is the mass air flow for b1”. Number one, why should I pay for anything that states “most likely?” It either is that or not, and why this code didn’t come up a week ago? Contacted cooperate spoke with Desiray to get a full understanding as to why the machine thats used, only tells you the problem currently and not give a list of codes of all potential issues. Desiray advised me I should go back and speak with the service manager. Wowwww no help there. I am infuriated and disgusted that within 1 1/2 week my check engine light is back on and the explanation I keep receiving is ‘the machine tells us what the current issue is.” This is unacceptable and misleading to customers.

Good afternoon ,i would like to respond to the owners concerns, ******* ***** is as stated a loyal customer to J.B.A. Infiniti and we believe there is a good relationship between us. That being said the issue of the check engine light coming on ,unfortunately is the main light/indicator that will illuminate for most drivability/emission concerns.Each time the vehicle came in for repairs they fault codes were different , which will lead to a different diagnosis .So what i would like to do is bring the vehicle back for a proper diagnosis/accurate at no charge to ******* to determine what is needed to resolve the issue. Again as stated earlier she is a very good customer to us and we would love to keep the relationship going forward. I would like for to have a conversation with ******* and we could set up a time to have the vehicle gone over.thank you