Business ProfileforAmerican Pest

On 10/16/24, American Pest Control (“APC”) came to do pest prevention services at my home. Because I was called to jury duty, our property manager opened the home for APC in advance. Angel from APC arrived at 11am and called me. I was called into the courtroom, so we continued our conversation by text. At 11:45, Angel asked by text if they could spray inside. I responded “don’t spray anything that could stain like a rug. Spraying the wood floors or tile is fine.” Angel replied “Ok, no worries.” At 1:39pm, the property manager came to inspect the premises, noticed stains along the perimeter of the sunroom rug, and emailed me photographs. I called the central offices of APC and was told someone would call me back. No one called. By 10/22, I was furious APC would not return calls. Realizing I had Angel’s texts, I called Angel, who admitted to spraying the sunroom, apologized, and had a supervisor call me. Christine called to say said she would send Geran at 8am on Friday, 10/25 to inspect the issue. I have security footage of Angel entering and exiting the premises with a spray can in hand. After leaving the house, Angel drove in a big circile in an APC truck around the back yard, causing damage to the flower beds, instead of backing out of the driveway. Geran arrived around 8am on 10/25 to view the damage. I showed him my texts, the videos, and the stained rug. Geran measured for a replacement rug, said that APC would replace the rug if I could get an estimate from the original vendor, and apologized about 20 times for the damage, I emailed him a quote from my vendor the next day. After not getting any response, I contacted Christine, at the local branch, who said that the situation was being reviewed by “Leadership.” I explained I had already been told by an agent of APC that APC would replace the rug, and I had two guests witness the conversation. Christine now wants to come and test the rug for APC chemicals. It is unconscionable that I am getting the runaround.