Customer ReviewsforBozzuto & Associates Inc

A Bozzuto ************ card is shown to potential residents here at the ****************** advertising that the apartments have been cleaned, inspected and sealed. I've asked the upper management and resident management to explain to me the home detail process because none of this was done prior to my move into the Beacon of ******** and they and Bozzuto seem to think that all this can be just shrugged off. They advertise that every apartment undergoes "a meticulous detailing process, guided by a checklist of more than 70 items, to ensure that everything has been thoroughly cleaned and carefully inspected ahead of your arrival. Please stop advertising services that you dont do. And I want to know why these things werent done and if so, who did the pre-inspection and gave the thumbs up because they need to be properly trained in detailed inspections. Amenities are also misrepresented such as ceiling fans which they are discontinuing. Cheap kitchen cabinets that smear when you try to wipe them down. There is no accountability. Meanwhile I've discovered that these pre move-in ************ services were provided to other residents which makes me feel very angry, disrespected and misled for example if I gave you all my word, my money then a certain amount of respect should have been reciprocated and It hasnt been so now Im going to take what I feel are the necessary steps to overcome this serious impasse and seek if necessary legal recourse and perhaps compensation for my deposit etc. As a military veteran You all are not going to play games and disrespect me. Ive reached out to the Assistant ****************** to help me resolve some of my concerns at his level. Maintenance has been one of the few bright spots here at the ****************** as they genuinely try to do what they can to help residents.

“Thank you for providing us your feedback. As we discussed, these matters have since been reviewed and you have been provided with updates regarding each of your concerns. If you feel you need to discuss anything additional surrounding these matters, please feel free to contact the General Manager.” Thank you, Stephanie Cook General Manager 6870 Richmond Highway | Alexandria, VA 22306 (O) 703.768.0058 | BeaconOfGroveton.com NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK® NAMED A TOP WORKPLACE BY THE WASHINGTON POST NINE YEARS IN A ROW

I am a former resident of The ***********, a property managed by Bozzuto Group, and my experience with them was nothing short of frustrating and disappointing.Upon moving in, we encountered an unacceptable situationthere was f**** in the bedroom! This should have been an immediate cause for concern, but instead, we were forced to clean it ourselves as management failed to address the issue properly or in a timely manner. This was not only disgusting but also set the tone for their overall lack of ******************** forward to the move-out process: we were hit with a $566 charge for alleged carpet damage. The supposed damage was nothing more than furniture indentationsa natural and common occurrence when furniture remains on carpet for a long time. It was clearly normal wear and tear, something every apartment should expect, but Bozzuto insisted on categorizing it as damage. To make matters worse, our lease did not specify that carpet damage was something we could be charged for.Despite providing clear evidence that these indentations were not due to any intentional damage, Bozzuto refused to reconsider or adjust the fee. Their unwillingness to engage in a reasonable conversation or demonstrate fair treatment to tenants shows a lack of integrity.I strongly urge potential renters to be cautious when dealing with Bozzuto-managed properties. Based on my experience, they seem more focused on extracting excessive fees from residents than maintaining good tenant relations or following fair business practices. If you are considering living in a Bozzuto property, document everything carefullyespecially during move-in and move-outand be prepared for potential hidden charges and poor management responses.Overall, my experience with Bozzuto Group was incredibly negative, and I cannot recommend renting at any of their properties, especially The Abby ******* Their practices are unprofessional, unfair, and lack transparency.

Dear *********,Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you experienced during your time at one of our communities. We take all feedback seriously and are committed to addressing issues in a timely and professional manner.Regarding the incident at move-in, we deeply regret that the condition of your apartment was not up to the high standards we strive to maintain. This situation is completely unacceptable, and we understand your frustration in having to handle the matter yourselves. We will be investigating this further to ensure that such occurrences are prevented in the future.Concerning the move-out charges for carpet damage, we strive to assess all units fairly and in accordance with both our lease agreements and industry standards. While we do consider normal wear and tear when evaluating conditions at move-out, furniture indentations can sometimes require more extensive carpet repairs. However, we understand that there may be differences in perception, and we regret that this matter was not resolved to your satisfaction. We will review your case once again to ensure that the charges were appropriately applied, and if any discrepancies are found, we will gladly make the necessary adjustments. I can confirm that the remaining $2,929 is set to be refunded via a check to the address provided.We take your feedback seriously and will use it as an opportunity to improve our processes. Please feel free to contact our office directly if you would like to discuss your concerns further or if you have any additional questions. We value all of our residents and strive to provide a positive living experience for everyone.Sincerely,******************* General Manager, The **** ***************************************************************************************** ************ | LiveThe****.com ________________________________________

I was a resident in ************************** apartment 1440. I did not have any complaints with the management before and found the community very nice. I moved out last month and left some empty boxes outside the apartment. Mistake on my end, I accept. Next thing I know, we got a bill where Bozzuto had deducted our entire deposit under the category Left boxes outside the apartment. A 500 dollars fee for removal of boxes is preposterous. It is a gross violation of customer rights. When I looked up ******* overcharging clients, I found several cases. On the top of that, when I called the leasing office, the guy on the phone was very unhelpful and rude.

Good ************************** and ****** Hope you had a great weekend. I wanted to reach out as we received your message regarding the damage charge of $500 for boxes left to your account.It is my understanding the team provided documentation regarding the boxes but as a courtesy, we will give you a credit of $500 and issue a refund.Could you let me know what is the best address to send the refund check to?Thank you,************************* Regional Portfolio Manager (O) ************ | bozzuto.com NATIONALLY CERTIFIED AS A GREAT PLACE TO WORKNAMED A TOP WORKPLACE BY THE WASHINGTON POST NINE YEARS IN A ROW

I emailed constantly and reached out to make sure everything was in order before I moved in, they kept reassuring me I paid all my dues and upon move out they are telling me I never paid a holding fee and took it out of my security deposit. I HAD MULTIPLE TIMES CALLED AND EMAIL, they told me I NEEDED TO PAY $992 WHICH I DID and now suddenly they are stating I didn't paid something. They have faulty practices and a lot of oversight. Additionally, they try raisin prices by almost 400 bucks and no updates were done. TERRIBLE place

I am not sure how you are able to verify that the complaint is about a Bozzuto managed property. There is no indication here to identify the property or a location.

I have sent this email 5 times, Along with numerous phone calls and messages on this matter. I would like some answers or some information. I lived at ****************** for 3 years and for these charges to be put on me is crazy. I just called to ask a question about my balance on my account. It is currently reading $310.04. I then asked would that be taken out of my deposit. I was then notified that there was $885 in chargers for carpet stain dry wall repair and prime painting. I disagree on all three of Those. The TVs holes were repaired and I have receipt proof for them. Also the carpet, in my house flooded three times and I watched them rip it up and put it back down with major water damage. I also didnt allow any shoes or anything in my house, so anything there would be normal wear and tear. And also 6 months ago had your same company come in and do a cleaning. So what stains are we referring to? And do you have pictures ? And I have receipts for that as well. And the paining, I didnt change any of the walls so I dont see the need for it. I didnt have anything on the walls besides pictures and tvs. So I will need an explanation for that as well. Again like always I have receipts and pictures of everything. I will hope that you have them as well. If need be let's do a walk through together so that you can show me in person. I held up my apartments very well. And ***** from maintenance has always told me that. So these charges are crazy to me. If need be I'm willing to go above and beyond because all I have is my name and I will not allow ****************** to destroy that. I would appreciate some type of feedback and references of this matter.

Good afternoon,Thank you for bringing Mrs. ********* concerns to our attention. Although, we unfortunately, had a delayed response, we have been in communication with ********************* to discuss her concerns regarding the move out charges assessed. After discussions with our Maintenance Supervisor, the contractor and viewing the pictures taken. We made a decision to reverse the Carpet charge, Drywall repair & Primer. We have relayed this revision to *********************. However, we are awaiting a revised final utility statement from Synergy to additionally credit her 4 days of utilities. Once the utility charges have been corrected, we will be issuing ********************* a refund.Please let me know if you have any questions.Thank you,***************************, ARM Property Manager, Residential ********************************************* (O) ************ | Bozzuto.com | Woodbridgestation.com NAMED A TOP WORKPLACE BY THE WASHINGTON POST SEVEN YEARS IN A ROW

Bozzuto is a horrible management company. They took our building in NE ** and took it from a luxury one to an awful place to live -despite us paying high prices to live here. Unsafe environment with unfair policies enacted after tenants had signed leases. Deceptive tactics, fake advertising, and lies. Not excluding intimidation tactics against residents. So far as to residents suing them. Discrimination against residents with disabilities. Lack of communication. Broken amenities for months/years. The list goes ON...We have personally suffered from this building's deceptive tactics and lack of conflict resolution when we kindly asked for our problems to be solved and provided several options.Please stay away from properties managed by them. Check with your building if there are plans to sell the management to them before signing a lease.

Unfortunately, you did not provide us the name of the property or location. We are unable to respond directly to this review. However, what is stated is completely opposite of Bozzuto standards and policies. He obviously has some grievances, but unless we have the appropriate information we are unable to investigate. So sorry that he feels this way, but of course nothing is perfect and Bozzuto strive to be the best. That is why for years we have been voted #1.

Extremely frustrating experience with this management company. They have had my money, my documents, my personal information, etc. for a week now and yet no status updates or decision on my application for an apartment in ********* (**), despite my attempts to follow up each day of this week.You would think that they would want the money from someone with an excellent credit score, very good rental and employment history, no criminal record, and meets the income requirements. In my experience living in many different buildings in three different countries, this is BY FAR the longest Ive ever had to wait for a rental. Research shows it should take 24 business hours or less. Ive been in housing limbo all week, ready to move in, rescheduling work and personal commitments because of their incompetence and/or indifference.If somebody at Bozzuto actually cares, please contact me and make this right.

I was able to give him a call and go through thoroughly what the delay in VOI approval was and collected the documents needed to validate his income as there were inconsistencies in the original provided information, so the helpdesk was valid in their ask for additional information before clearing. We ended the call in good spirits and understanding, so we were able to recover the experience with owning it and showing up to deliver attentive service. He moved in yesterday and had a great experience, so I additionally wanted to ask before proceeding in doing so, would it be ethical to ask him to possibly remove the ** complaint? Thank you, ********************************* Assistant General Manager, The ****** ***************************************************** (O) ************ | thekelvindc.com NATIONALLY CERTIFIED AS A GREAT PLACE TO WORKNAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROW

We lived at **** *********** *** from July 2018 until August 2023 I am filing a complaint because we are disappointed to learn that our security deposit will not be refunded. This came as a shock to us because, for over three years, we lived without the use of our oven, giving up hope that Mr. Terence would investigate why our oven kept shutting off. Despite multiple attempts to fix it, there was a major problem that they ignored, but they kept blaming us for breaking it. We asked Grace to bring someone from, Bosch, but she declined. Other incidents, fixing our dryer. Machines break, but I was highly offended when Terence made false claims about the behavior of our children, which never occurred. He claimed he fixed the dryer 4 times and my wife kept breaking it, but in reality, he never did. My wife invited his helper to observe the dryer, and he knew that the heating elements weren't working. I couldn’t believe Terence would lie about my family, so I told him to focus on his job and never say anything about my family. After that, he held a grudge against us. We bought a countertop oven, to never invite Terence over. Several months before moving out, we informed Bozzuto General Manager, James D****, in writing about all the issues in our apartment. James offered to fix everything, but we felt it would be easier to wait until after we moved out. James and Bahareh said our home insurance would pay for the countertop. It was shocking to learn that we would be charged over $4,000 for that crack. We spoke with our insurance agent, and he said he never heard of something like this before. When tenants live for 5+ years, things will crack or get chipped and usually the property insurance covers it as it’s not the tenant's belongings. Grace insisted that we pay for the crack. As good tenants I find this unacceptable living there over 5 years and paid over $150,000 in rent without a working oven. we believe Bozzuto insurance is responsible for covering that expense.

Hello - The Insely family were amazing residents at 5333, the team at 5333 came to know them well with the mutual respect of landlord - tenant. It is very disappointing to see this complaint because this matter was managed appropriately per lease terms. The residents lived at 5333 from July 2018 to August 2023. During their residency we took care of any issue they experienced in their home. Bozzuto has a 24-hour promise to all residents, meaning we will respond to any maintenance issue within 24 hours. The biggest issue they shared with us was the breaking of the glass top for the electric stove. We visited the home numerous times to replace the glass top and eventually had a meeting with one of the leaseholders to show her how to place items on the glass stove top to avoid breakage. Her pots were very heavy, and she used too much force when putting the pots on the glass stove top. We took pictures of all incidents in this apartment that included two fires started by the resident, breakage of the glass and display boards of the stove and pouring of gravy on the stove to the extent that it travels to the electricals of the stove. We exchanged the stove in the home twice during their residency in apartment 811. I can provide all the service requests the residents had in the home and show they were repaired to resident satisfaction. The residents did see the Resident Manager, to explain that they would have some damage in the home. The Resident Manager asked them to enter a maintenance/service ticket so that we could address the issues for them, and they did not enter any service requests. We also have pictures of the move out inspection if they are needed to show that we conducted an inspection as required. We communicated the withholding of the security deposit to the residents with pictures and proposed charges from the vendor that would repair the quartz in writing to both leasholders; as required by DC law. When the residents reached out to the office with concerns regarding the security deposit we sent them the following email - “Hi - I will address the concerns with the security deposit on file. We conducted a move out inspection of your home with the understanding of what normal wear & tear would be after a period of 5 years. We did not charge any cleaning or floor replacements (both wood and carpet) to your account with the understanding that normal wear and tear over a period of 5-years is expected. I will try to reach you shortly for a call to discuss what was charged at move out on your ledger. As a team we responded to all service requests for the stove and we also replaced your stove as well as numerous display boards. We also met with the resident in the home and advised her to be careful when placing heavy cookware on the glass top stove and also make sure that if she was cooking a meal with sauce in it to make sure the cookware had a lid that would prevent spillage - this was mutually agreed upon (see attached email). Additionally, a new stove was installed in the home after the fire that was caused by the leaseholder in the home. I am really sad to know that you had additional issues with your stove and never informed me so that I could be of assistance. You also mentioned that we had a leak in apartment 911 that affected the electricals in your home. I checked all the service requests for your home and there is no mention of any leak in the home for the past few years or any reports of leaks in the hallways near 811. I have spoken to our Regional Manager, and she has agreed to waive some damage fees that are on your move out statement, due to the fact you lived in your home for 5-years. However, the quartz countertop needs to be addressed by the leaseholder. We looked at the incident report from the fire in your home and the fire department did not enter your home with any heavy materials because they noticed that it was smoke in the home not an actual fire. They opened up the windows in the home to get the smoke out. We inspected the home after the fire department left and replaced the stove and did not see any crack on the quartz. I am sorry that this is not good news – but you are responsible for the replacement cost of the quartz countertop. Your rental insurance should be able to assist with this expense. I spoke to the Resident Manager, and he informed both of you to enter any service requests before moving out. Please note that service requests are always addressed, and those that are beyond normal wear and tear are always charged to the leaseholder, per the lease. The security deposit on your account was $1,996.00 and it was applied to the balance due on the account. With permission from our Regional Manager, I have credited your account $522.32. The balance on your account that needs to be paid is $1,462.04. If the payment is not received we will have to report the amount as unpaid to a collection agency. I truly hope that my email has provided some understanding to the reason for security deposit getting held back to pay a balance due. The Regional Manager, also hopes that any issues/concerns have been addressed with this email. If you have any further questions, I am available.” In conclusion, the charge is correct. Sincerely, General Manager, 5333

Lived at the Beacon of Groveton for 6 years. Over the years I have been cursed at through my window by people working on the siding, attacked by a homeless person right outside the elevator, watched an employee who also lives in the building put a cigarette out on his dog's waste, and have seen the trash chutes overflowing onto the floor multiple times (major fire hazard). The current property manager Ms. Cook is great but she cannot do everything. The current assistant property manager gets offended and hangs up the phone on you when you tell him there's someone parked illegally out front in the building in a blind spot that forces vehicles into the oncoming side of the street potentially causing accidents.

Thank you for providing us your feedback. As we discussed, these matters have since been reviewed and you have been provided with updates regarding each of your concerns. If you feel you need to discuss anything additional surrounding these matters, please feel free to contact the General Manager.


Cymanda W******
Regional Portfolio Manager
**** ******** **** *****  |  Suite 230  |  Falls Church, VA 22042
(O) ************  |  *********** 


NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK®
NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROW

I have lived at The Magnolia for only three short weeks. In that time, the leasing office has proven to be cynical, full of contradictions and lies, and sometimes flat-out nonresponsive. I had to end up renting a storage unit at a self-storage place because they don't respond to emails or get back to you when you stop by in person. They are costing Bozzuto money at this point, but I digress. There are three elevators in this building. At least one is non-functional most of the time. This was the case on the day I moved in. The service elevator was done, and the building refused to accommodate me by locking one of the additional elevators. They didn't want to inconvenience any other tenants. However, not only did this cost me extra money, but since the elevators are always broken, they now will lock one of the others for people moving in. I see it all the time. A week later, a pipe burst and the unit received water damage. They came in, ripped up floors, and put loud hot fans in. They left nails hanging out of walls and shrapnel on the floors. I have pictures of this and even told the maintenance people who also came to look and took pics themselves. Leasing never responded to the email about this situation. They were okay to do nothing until the contractors showed up one day, NO NOTICE, to do the work. The unit I am in is supposed to be a renovated unit. They gave me a 23-year-old washer/dryer unit. Efficiency model with 2cu yd of capacity.... for a two-bedroom apartment. When I spoke to someone in person, they told me that was the correct washer/dryer for the unit. And they could replace it. Well, they replaced it and threw the other one in the trash! I have a picture of it in the trash. This place is full of everything from lies to contradictions to bad service. The things they are missing is customer service and respect.

I appreciate you taking the time to share your concerns about your experience at The Magnolia Apartments. I want to express my sincere apologies for the inconveniences and frustrations you've encountered during your initial weeks of residency. Your feedback is crucial to us, and we take your concerns seriously.
I understand your dissatisfaction with the leasing office's communication and responsiveness, and I want to assure you that we are committed to addressing each of your concerns promptly. Here's what we are doing to rectify the issues you raised:
Elevator Maintenance: We acknowledge the ongoing challenges with the elevators and sincerely apologize for any inconvenience caused. Our maintenance team is actively working to ensure the elevators are in optimal condition, and we are implementing measures to minimize disruptions during move-ins.
Water Damage and Maintenance: I am sorry to hear about the water damage incident and the lack of prompt communication. We are investigating the lapse in communication and working on improving our response procedures. Our maintenance team will address the issues with the nails, shrapnel, and any other concerns related to the repair work.
Washer/Dryer Replacement: We understand the importance of having the appropriate appliances for your unit. I apologize for the error in providing the incorrect washer/dryer initially. The maintenance team has been able to rectify this situation.
I would like to personally assist in resolving these matters and ensuring your satisfaction. Please provide a convenient time for a meeting, either in person or virtually, where we can discuss these concerns in detail and outline the specific steps we are taking to address them.
Once again, I apologize for the inconvenience you have experienced, and we are committed to making the necessary improvements to enhance your living experience at The Magnolia Apartments.
Thank you for your understanding, and I look forward to the opportunity to address your concerns.

Sharae J******
Property Manager, The Magnolia
***** ********* ***** * ***** ********* ** ***** *** ************ * *****************************


NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROW
NAMED #1 IN THE US FOR ONLINE REPUTATION SEVEN YEARS IN A ROW