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Find a Location

True Religion Apparel Inc. has 1 locations, listed below.

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    Business ProfileforTrue Religion Apparel Inc.

    Clothing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7000 Arundel Mills Cir, Hanover, MD 21076-1282
    BBB File Opened:
    8/4/2020

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Gina D

    1 star

    03/23/2023

    I purchased a white crystal tank top through their online store and paid $10 shipping. When I got the package, the bag was opened and one of the tank tops was used/wrinkled! You cannot call this company, you can only text/email! I texted and asked for my shipping back. They said no and wouldn't stay long enough on the text thread for me to ask to text with a supervisor. . I texted them 3 times to try to ask them a question and each time a "Tru Bot" starts over your conversation because they disconnect your thread and won't listen to you. They were rude in their chat, and they disconnect you so you can't ask any other questions. I then emailed their customer service and they replied that the ticket was closed. I asked them to please respond to my email. They finally said I had been helped and they would not return my shipping cost. Then I went to leave feedback on the tank top and it wouldn't go through! I am not sure if they blocked me from leaving a truthful review or what is happening with that. I am a VERY dissatisfied customer. I can't talk with anyone and let them know what happened because they tell you it is closed and won't let you ask anymore questions. As a customer, I would like to be listened to. I got a bad tank top and have no recourse, just to return it by a text, very poor customer service. It is now at a higher price so if I wanted to get another one they clearly stated in their rude text in all capital letters "PLEASE NOTE WE DO NOT RESHIP ORDERS NOR DO WE HAVE A REPLACEMENT POLICY" so I would have to pay $10 more dollars for the tank AND $10 more for shipping. I will NEVER buy ANYTHING from this site or possibly this company again. Too bad as I really liked their merchandise but customer service is very important to me and unfortunately this online store, on a 1-10, is a -10. Hope keeping the $10 was worth losing a loyal customer and having me let everyone know my experience with you.

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