Business ProfileforCapital Remodeling, Inc.

The beginning of the business relationship with this company started in November of 2021 and has continued until about 8 weeks ago. I am not looking to have any further contact with the company as a result of the lack of resolution on the following complaint. I have an disagreed balance with the company after paying a total of more than $12k. The relationship started as a result of meeting with a sales consultant and signing an agreement to have new windows installed on my home. This project was presented that the new windows would be installed in 6 weeks. I actually had to make multiple phone calls and messages to be told that it was delayed. We did not even have a start to the project until May of 2022. The project took until the end of 2022 as a result of the incorrect sizes delivered creating a challenge for the installation. Once I received a bill on the windows from ***** ***** I started paying the agreed payment. We were to receive 18 months of interest free from the completion. They tried to have me sign off for a completion in May after the first visit which I refused. There were at least 5 additional visits to try and complete the job. Unfortunately, they had someone sign off that it was completed which was not me. I was told that the form I saw was an internal form that it was only for their view. This does not make sense as you will see the attached communication when the company tried to have me sign when it was not completed. I was billed all the interest accrued from a date that was not a full 18 months from completion. At this point after accepting a known signature that was not mine and the lack of completion at a reasonable time I feel that the balance should be forgiven at a minimum. Capital Remodeling states that this is a ***** ***** decision and ***** ***** states that this is a Capital Remodeling decision so I am in hopes that this can be resolved by using this method. I have also given more details in the explanation below.