Business ProfileforLevel Up Innovations LLC

Level Up Innovations, LLC installed a new roof on my house at **************************************************************************** on May 15, 2020. They issued me a 5-year warranty on that roof.On March 23, 2024, my roof developed a significant leak. causing interior damage to my living room and the adjacent hallway ceilings .I called Level Up CEO, ***************************** 3 times on March 23rd leak regarding the situation. In one call I informed him that I had contacted USAA insurance company, with details of the leak and Level Up Innovations LLC. I gave them the contact information for Level Up to include ********************** telephone number. My calls were all sent to his voicemail account. I also sent two emails to ******************** with pictures of the damages. On March 25th, I called ******************** once again with additional supporting information. Again my call went to his voicemail. To date, a full month later, I have not received any response from Level Up Innovations/********************. During the period of March 23-March 25 I contacted USAA ***************** to initiate a claim for the damage to the roof and home interior. My USAA adjuster informed me that he had successfully called ******************** and discussed the situation with him. My USAA adjuster said that ******************** had promised a Level Up representative would come to my home to inspect the damage on March 29th. To date, there has been no such visit from Level Up. Level Up Innovations, LLC/***************************** has failed to honor his 5-year warranty. Subsequently USAA Insurance has approved the repairs to the roof and subsequent interior damage to another company I have chosen; ************************* USAA has initiated an investigation into Level Up Innovations LLC. Their intent is to investigate if a third party (Level Up) is liable for the damages to my property and, if so, pursue that party for my insurance deductible and any amounts USAA has or will pay out on the claim.